Lessons from GitLab: Implementing Customer Success Operations At Scale
Gainsight
NOVEMBER 23, 2020
As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Together, we’ve mapped out a three-year roadmap for the CS org. Here’s our Roadmap ( PDF link ).
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