MiaRec

MARCH 30, 2024

In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. The conversation highlights how Generative AI can improve contact center operations as a whole. What guardrails have you put in place to mitigate GenAI risks?

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Slack AI has access to multi-GPU based instances to host their SageMaker JumpStart models.

Multi-Channel 96

Multi-Channel Sports Strategy Data 96

Alida

AUGUST 29, 2023

As the value of customers’ qualitative feedback grows, next generation AI is demonstrating an uncanny ability to uncover new insights fast and at scale.

Analysis 130

Analysis Feedback Customers Customer Insights 130

AWS Machine Learning

APRIL 2, 2024

In 2023, AWS announced an expanded collaboration with Hugging Face to accelerate our customers’ generative artificial intelligence (AI) journey. Hugging Face, founded in 2016, is the premier AI platform with over 500,000 open source models and more than 100,000 datasets.

Travel 88

Travel Meeting Resources Training 88

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format.

Government 104

Government Report System Guidelines 104

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Government 125

Government Training Data Policies 125

kommunicate

DECEMBER 10, 2023

Last Updated on December 11, 2023 Generative AI has been all the rage ever since OpenAI’s ChatGPT came into the picture more than a year ago. There has been a breakout number of Generative AI tools that have taken the world by storm. It is doing everything from creating images to video editing, writing poems, [.]

Company 90

Company Video Tools 90

AWS Machine Learning

NOVEMBER 2, 2023

Recently, teachers and institutions have looked for different ways to incorporate artificial intelligence (AI) into their curriculums, whether it be teaching about machine learning (ML) or incorporating it into creating lesson plans, grading, or other educational applications. The following is the generated image output.

Transportation 106

Transportation Course Guidelines How To 106

SaleMove

NOVEMBER 3, 2023

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology. The post Interactions with Generative AI: Q&A with Jay Choi on Gen AI appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 93

Interaction Technology Customer Service Customers 93

BirdEye

APRIL 17, 2024

In a landmark move aimed at bolstering transparency and trust, YouTube has introduced a mandatory policy requiring creators to disclose the use of AI-generated content in their videos. This aims to address the urgent issue of synthetic media misleading viewers, a problem magnified by rapid advancements in AI capabilities.

Policies 64

Policies Social Media Video Guidelines 64

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Generative AI is quickly transforming how enterprises do business. To explore the impact of Amazon Personalize Content Generator in detail, let’s look at two examples.

Customer Experience 104

Customer Experience Sports Travel User Experience 104

Adrian Swinscoe

APRIL 23, 2024

The research found that […] The post New Adobe research: Generative AI is changing what consumers expect from brands first appeared on Adrian Swinscoe. About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published.

Consumers 59

Consumers Brands Technology Leadership 59

Magellan Solutions

JULY 13, 2023

Are you planning to embrace AI tools to streamline your lead-generation strategies? Lead generation is a crucial aspect of sales and marketing. This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies.

Tools 98

Tools Effort Score Social Media Gamification 98

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Training 105

Training Effort Score Examples Data 105

AWS Machine Learning

AUGUST 30, 2023

Additionally, automatic generation of report findings summarization is critical for radiology reporting. To solve this problem, we propose the use of generative AI, a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Report 114

Report Healthcare Effort Score Training 114

Interactions

APRIL 19, 2024

We asked the participants to work through the development of a transformation strategy , and identify the priorities, challenges, and use cases for leveraging Generative AI (GenAI) in contact center transformation. Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry.

Customer Experience 62

Customer Experience Contact Center Customer Centricity Loyalty 62

Seaton CX

JUNE 28, 2023

Generative AI technology, like ChatGPT, should be your next contact center investment. The most exciting new technology to empower agents is Generative AI. Forget the hype about AI replacing humans—the first wave of innovation is using artificial intelligence to augment humans. That’s a win for everyone.

Contact Center 87

Contact Center Training Chatbots Technology 87

AWS Machine Learning

OCTOBER 27, 2023

Generative artificial intelligence is transforming how enterprises do business. Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. However, generative AI alone isn’t enough to deliver engaging customer communication.

Marketing 88

Marketing Travel e-support Entertainment 88

SaleMove

NOVEMBER 17, 2023

How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time? The post Generative AI: Unpacking Impact and Implications for Financial Customer Interactions appeared first on Glia Blog | Digital Customer Service Explained.

Financial 93

Financial Interaction Call Center Loyalty 93

AWS Machine Learning

OCTOBER 6, 2023

Large language models (LLMs) are revolutionizing fields like search engines, natural language processing (NLP), healthcare, robotics, and code generation. Generative AI developers can use frameworks like LangChain , which offers modules for integrating with LLMs and orchestration tools for task management and prompt engineering.

System 113

System Data Travel Tools 113

SaleMove

OCTOBER 27, 2023

View areas where AI can make financial institutions more efficient. The post No, Generative AI is Not the Latest Fright Night Monster appeared first on Glia Blog | Digital Customer Service Explained. The key is in leveraging GenAI to enhance—not replace—service reps.

Financial 94

Financial Customer Service Customers 94

ShepHyken

NOVEMBER 13, 2023

Top Takeaways: The future of customer service is being transformed by AI-powered technologies that can automate and enhance customer interactions. Technologies, such as ChatGPT and generative AI, are revolutionizing how businesses interact with their customers. AI is redefining customer support.

Call Center 71

Call Center Self Service Technology Interaction 71

Helpware

DECEMBER 28, 2023

It is the generative AI that is going to be discussed in the context of employee experience. It's about recognizing that innovations and shifts in any area are not obstacles but opportunities. By accepting, adapting to, and using these changes, we open ourselves to new possibilities and can do better even with less effort.

Employee Experience 84

Employee Experience Innovation Management 84

SaleMove

FEBRUARY 23, 2024

Community banks and credit unions need to navigate the challenges of Generative AI to stay competitive. The post Generative AI Will Transform How Financial Institutions Interact with Customers appeared first on Glia Blog | Digital Customer Service Explained. Here’s how.

Financial 66

Financial Interaction Banking Customers 66

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. Enter Generative AI in Customer Experience Generative AI presents a transformative solution to these omnichannel challenges.

Omni-Channel 69

Omni-Channel Social Media Touchpoint Guidelines 69

AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared. SageMaker Canvas then generates code to create a new region column.

Data 88

Data Analysis Technology Report 88

Upstream Works

SEPTEMBER 28, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Unlocking the Potential of Generative AI in Contact Centers appeared first on Upstream Works.

Contact Center 88

Contact Center Connections Management 88

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

2020 Research

AUGUST 8, 2023

Isaac also explores the emerging phenomenon of generative AI and its game-changing impact on brands and consumer experiences. Finally, dive into industry challenges and opportunities, and gain insights on the importance of incentivization, rigorous data auditing, and even the potential of computer-generated open-ended responses.

Consumers 97

Consumers Industry Technology Brands 97

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

Policies 97

Policies Insurance Advertising Resources 97