Optimove

SEPTEMBER 7, 2020

The emergence of gamification in marketing campaigns is nothing new or novel. Marketers worldwide can leverage gamification by applying it to retention and acquisition efforts. From the video: What Is Gamification. Gamification is all about taking game design principles to non-game contexts. The Dos and Don’ts.

CRM 52

CRM Gamification Loyalty Programs Video 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

ShepHyken

DECEMBER 5, 2022

So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. An updated loyalty program can help keep you connected to customers. Understanding what gives your customers “gratification” will help you meet and exceed their expectations.

Customer Service 70

Customer Service Hospitality e-support eBook 70

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Comm100

SEPTEMBER 22, 2016

Disney’s company culture focuses on exceeding customer service expectations rather than just meeting them. But the true purpose of every support team venture is to create customer loyalty. After all, customer loyalty is what will generate long-term revenue for your company. Loyalty 3.0: by Ryan Levesque.

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Create Engaging Reward Programs Starbucks has successfully implemented gamification in its retail experience through its Starbucks Rewards program.

Retail 40

Retail Examples Customer Experience Social Media 40

ProProfs Chat

APRIL 25, 2019

Build a Customer Loyalty Program. This can be done through the channels of customer loyalty or rewards. Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Related Read: Boost Your Business Growth Using Customer Satisfaction Score.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySparrow

JANUARY 14, 2020

Growing your customer base will always be one of the most important objectives in every stand-up meeting. In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program. 9 Gamification. Heard of the Pareto Principle? Who is that 20% for you?

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

BirdEye

DECEMBER 8, 2022

It’s not going anywhere, and it’s certainly worth investing your efforts if it meets your business goals and your target audience. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. 15 types of social media platforms you need to know .

Social Media 98

Social Media Brands Video Entertainment 98

ECXO

JANUARY 30, 2024

A positive experience with a brand—where the product or service meets or exceeds expectations—can influence future decision-making processes, encouraging repeat purchases. Gamification: Incorporate elements of gaming into your marketing strategy. Problem-Solving: The PFC and Hippocampus are also involved in problem-solving.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. Loyalty 3.0: How to Revolutionize Customer Employee Engagement with Big Data and Gamification. These books can help you: Work towards better leadership strategies. Create a positive customer-centric culture amidst the support team. Understand your team members better.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85