SurveySparrow

JUNE 26, 2023

With the latest AI-powered survey tools, creating and analyzing surveys has become easier and faster, enabling businesses to obtain valuable insights from customers, employees and other stakeholders. SurveySparrow’s latest offering, the AI Survey feature, generates surveys in seconds thus saving organizations time and effort.

Survey 93

Survey Analysis Feedback Customer Relationship Management 93

Retently

OCTOBER 16, 2023

When you receive a customer satisfaction survey in your email inbox, you can instantly identify it as using Net Promoter Score. When you receive a customer satisfaction survey in your email inbox, you can instantly identify it as using Net Promoter Score. Are you stuck in the customer satisfaction bubble?

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. What’s happening?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

delighted

MARCH 28, 2024

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. As soon as you add at least two questions to your survey, Delighted’s AI Recommended Questions will suggest three other questions for you to consider.

Survey 64

Survey Feedback Consumers Study 64

SurveySparrow

APRIL 21, 2024

5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback. SurveySparrow can help you here through focused surveys.

Tools 52

Tools Ecommerce Survey Analysis 52

SurveySensum

MARCH 20, 2024

Now, understand the importance of creating a positive customer experience for your customers. It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. CXM tools are instrumental in creating a customer-centric approach within organizations.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySparrow

MARCH 28, 2024

On site surveys are your direct link to website visitors. What is an On Site Survey? On-site or on-page surveys are questionnaires designed to collect feedback from website visitors in real-time. For this, create conversational surveys and chat with them. But what exactly are they? Let’s find out!

Survey 52

Survey How To Feedback User Experience 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But how to do that?

Tools 52

Tools Survey Employee Engagement Culture 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Why is that? Well, it’s not.

Tools 52

Tools Software Marketing Analytics 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Survey 52

Survey Data Effort Score Analysis 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! What is Customer Thermometer ?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that? Well, simple, by creating an effective survey design with good survey questions using a survey builder tool.

Survey 52

Survey Net Promoter Score Effort Score Feedback 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. What is a Mobile Survey Tool?

Tools 52

Tools Survey Customer Experience NPS 52

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. This includes survey software and digital adoption platforms to dedicated product analysis tools. This includes survey software and digital adoption platforms to dedicated product analysis tools.

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySensum

JANUARY 8, 2024

Did you know that your surveys are causing fatigue among your customers? Yup, that’s right, more than 24% of respondents have stated that they abandon surveys if it’s too long. To overcome this, the strategic deployment of surveys using a robust customer feedback tool becomes more than critical. What is Survey Frequency?

Survey 52

Survey Feedback Automotive B2B 52

SurveySparrow

DECEMBER 18, 2023

This is why HIPAA compliant survey tools are quintessential to protect sensitive information. For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal! Top 10 HIPAA Compliant Survey Tools For the rest of us, off we go! Does HIPAA Apply to Surveys? What is HIPAA?

Tools 52

Tools Survey Data Healthcare 52

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. What is NPS? That’s all you need!

NPS 98

NPS Examples Tips Survey 98

Retently

OCTOBER 26, 2023

After all, it’s a short survey that works precisely because it’s simple — an advantage with which longer, more detailed surveys can’t compete. For example, you can use NPS tools like Retently to survey your customers on new additions to your product, such as an updated design, new feature, or recent upgrade.

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Let’s start by understanding customer satisfaction surveys and their types. ” 2.

Customer Satisfaction 52

Customer Satisfaction Survey Effort Score Banking 52

SurveySparrow

MARCH 12, 2024

A business Associate Agreement is a contract between a covered entity (for instance, a healthcare provider) and a business associate (here, Google) that takes care of the use of a patient’s PHI (Protected Health Information) Though it states that Google Forms is HIPAA compliant, the free version does not provide the features.

Data 52

Data Healthcare Comparison Multi-Channel 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. Also, it makes your surveys attractive.

Tools 52

Tools Survey Multi-Channel Analytics 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. What is an NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

SurveySensum

APRIL 9, 2024

Identifying and addressing pain points in the employee journey can help reduce turnover rates by creating a more supportive and fulfilling work environment. So, listen to the voices of your employees and leverage their feedback to boost your employee engagement with SurveySensum’s quick and easy-to-design employee survey templates.

Customer Journeys 52

Customer Journeys Employee Experience Employee Engagement Survey 52

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. Or seeking higher response rates? Why limit yourself?

Tools 52

Tools Feedback Analysis Survey 52

SurveySparrow

MARCH 24, 2024

The information obtained during the discovery phase helps in defining the scope, features, and functionalities of the customer feedback tool. This can be done through various methods such as surveys, interviews, and user testing. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

SurveySensum

JANUARY 18, 2024

Filling out surveys is frustrating, right? Especially when those survey forms feel like exam question papers rather than quick feedback forms. I recently bought a new smartphone and received a customer satisfaction survey. So, here’s a list of survey practices you need to avoid to customer survey madness and survey fatigue !

Survey 52

Survey Guidelines Feedback Communication 52

BirdEye

MAY 30, 2023

In addition, you can use customer feedback software to measure and analyze the website feedback, survey responses, and customer opinions you receive. Insight into customer needs Customer surveys can help you identify specific customer needs and preferences. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. So let’s explore.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySparrow

OCTOBER 8, 2023

An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to data interpretation. Smart surveys adjust questions based on answers, making it personal and boosting response rates! But, why use them?

Tools 52

Tools Survey Customer Experience Analysis 52

SurveySensum

NOVEMBER 10, 2023

However, there are a few important features that you need to keep in mind while choosing a website feedback tool, such as, User-friendliness: Check if the tool is easy to use and implement into your everyday workflow. You rely heavily on email and social media for customer feedback for your bookstore. So, what’s the solution here? →

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySparrow

JANUARY 29, 2024

Can you use AI for surveys, you ask? In fact, asking the right survey questions can streamline data analysis. Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data.

Survey 52

Survey Data Analysis Trends 52

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. – Well, all of them.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

MAY 30, 2023

To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Did you know that SMS messaging has a 98% open rate?

Survey 95

Survey Net Promoter Score Software Feedback 95