IntouchInsight

JULY 19, 2023

At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This month we have introduced new features to the Intouch Insight Platform.

Software 295

Software Customer Experience Customers 295

IntouchInsight

FEBRUARY 16, 2023

At Intouch Insight, we are constantly enhancing our software so that we can empower our customers to reach customer experience excellence. This month we have added new features to the Intouch Insight Platform and IntouchCheck™.

Data 294

Data Software Customer Experience Customers 294

IntouchInsight

JANUARY 26, 2024

At Intouch Insight, we’re constantly working on releasing new features to help you reach the top of your game. We are starting the new year with an enhancement to custom dashboards across the Intouch Insight Platform.

Customers 156

Customers 156

IntouchInsight

SEPTEMBER 15, 2022

Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have launched several new features to the Intouch Platform that we can’t wait for you to begin using.

Customer Experience 295

Customer Experience Customers 295

Amity

NOVEMBER 21, 2014

I hope you have more insight about Insights after reading Part 1: Inside the Insights in last week’s Feature Spotlight. These labels are called Insights. Insights help your customer success team easily identify accounts that may require additional personal engagement. Happy Friday!

Customer Success 48

Customer Success Metrics Examples Measurement 48

Amity

NOVEMBER 14, 2014

This is a two part Feature Spotlight series on Insights. In this first part, we’ll discuss how to customize an Insight in Amity for your business. These labels are called Insights. Insights help your customer success team easily identify accounts that may require additional personal engagement. That’s it!

Customer Success 48

Customer Success Engagement How To Customers 48

IntouchInsight

MAY 18, 2022

At Intouch Insight, we’re constantly working on new features that will help you reach the top of your game. This month we have introduced new features to the Intouch Platform and IntouchSurvey™.

Comparison 282

Comparison Brands 282

IntouchInsight

AUGUST 10, 2022

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and analyze your data as quickly as possible.

Data 296

Data 296

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Software 182

Software Chatbots Customer Service Knowledge Base 182

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

Insurance 111

Insurance Consulting Travel B2B 111

2020 Research

SEPTEMBER 12, 2023

Look no further than QualMobile’s audio recording feature! QualMobile is a mobile ethnography tool with a user-friendly smartphone app designed for participants to effortlessly share their real-time experiences and insights with researchers. The post QualMobile Feature Highlight: Audio Recording appeared first on Sago.

Video 103

Video Study Tools Innovation 103

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

APRIL 15, 2024

These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. ” “ Please rank the following features in order of importance to you, with 1 being the most important.”

Analytics 52

Analytics Tools Analysis User Experience 52

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.

How To 78

How To Exercises Video Customers 78

Doing CX Right

FEBRUARY 14, 2024

Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos. Explore AI's transformative power to elevate retail customer customer service.

Retail 106

Retail Customer Service Customer Insights Customers 106

CSM Magazine

APRIL 26, 2024

But HubSpot comes with a wide range of features. Here are the key functionalities of HubSpot CRM: Contact Management Sales Pipeline Management Deal Management Email Marketing Automation Reporting and Analytics HubSpot is an incredibly powerful tool, and it’s got a ton of additional tools and features for you to use.

CRM 52

CRM Customer Relationship Management System Tips 52

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Such insights lead to increased retention, while improving the overall user experience over time. Let’s get started. And setting them up?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. Gather insights on user experience and usability. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement. Now, I get it. So, let’s get straight to the point.

Tools 52

Tools Feedback Analysis Analytics 52

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Key Performance Indicators (KPIs) provide valuable insights.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

CSM Magazine

APRIL 26, 2024

Utilize the real-time reporting features The real-time reporting options available in LMS platforms allow users to instantly access information without waiting for scheduled reports. Dashboards that offer insights at a glance. This functionality enables users to efficiently analyze data as it is updated and make informed decisions.

Report 52

Report How To Analysis Analytics 52

SurveySparrow

MARCH 24, 2024

During this phase, extensive research is conducted to gather insights from customers, industry trends, and market analysis. The information obtained during the discovery phase helps in defining the scope, features, and functionalities of the customer feedback tool. Please enter a valid Email ID.

Tools 52

Tools Feedback Multi-Channel Analysis 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Retently

NOVEMBER 27, 2023

You’ll also have to pay attention to the set of features that your NPS product offers, such as multi-language survey options, integration capabilities and score notifications. Automation features that eliminate the need for manual labor: Properly implemented automated responses can be a great way of interacting with customers.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Team Support

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Analytics 52

Analytics Customer Satisfaction System Software 52

Retently

MARCH 20, 2024

On the other end of the line, the responders are the source of the valuable insights that CATI surveys aim to capture. Phone survey software, commonly called CATI software, comes packed with features. Automated logic checks and real-time monitoring are key features that help ensure data quality.

Survey 78

Survey Data Analysis Software 78

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more.

Tools 52

Tools Feedback Analysis Survey 52

SurveySparrow

JUNE 26, 2023

With the latest AI-powered survey tools, creating and analyzing surveys has become easier and faster, enabling businesses to obtain valuable insights from customers, employees and other stakeholders. SurveySparrow’s latest offering, the AI Survey feature, generates surveys in seconds thus saving organizations time and effort.

Survey 93

Survey Analysis Feedback Customer Relationship Management 93

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

2020 Research

JUNE 14, 2023

Maximize your time with respondents and get valuable insights with Breakout Rooms, the latest feature in QualMeeting , a video interview event within QualBoard. Key Features: Simple Controls : Easily start, stop, and manage Breakout Rooms with just a few clicks. The post New Feature: Breakout Rooms appeared first on Sago.

Groups 98

Groups Analysis Consulting Video 98

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

COPC

MARCH 11, 2024

Below, we present the culmination of our insights with critical questions that leaders need to consider throughout the employee lifecycle. Are we providing insights into attrition rates and qualitative and quantitative feedback on recruitment quality and class pass rates? Is the loop-back process efficient and effective?

Call Center 98

Call Center Gamification Contact Center Training 98

2020 Research

MARCH 14, 2023

Qualitative market research is a critical component of business strategy, as it provides deep insights into consumer behavior, attitudes, and preferences. In this blog post, we will explore Qualboard’s Group Discussions feature, one of the platform’s most used f unctions. Ready to start your first Group Discussion?

Groups 98

Groups Consumers Consulting Tools 98

AWS Machine Learning

NOVEMBER 29, 2023

With this integration, SageMaker Canvas provides customers with an end-to-end no-code workspace to prepare data, build and use ML and foundations models to accelerate time from data to business insights. If you are a SageMaker Canvas user already, make sure you log out and log back in to be able to use this new feature.

Data 103

Data Analysis Training Financial 103