en inspire-whats-new 
ChurnZero
DECEMBER 15, 2020
Learn what Patrick Blanton, Vice President of Customer Success shared about his team. How did CS begin at your organization, and what is your team’s primary focus? What originally began as effectively ‘Customer Support with a bit of sales” eventually evolved into a fully mature CS function.
Daniel Group
OCTOBER 29, 2021
We’ve all heard about or experienced “The Great Resignation” with employees leaving en mass. I recently found an article in Harvard Business Review, 5 Reasons Not to Quit Your Job (Yet) , and that got me thinking about what other things employers could do to keep their employees. Everyone knows what matters!
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ChurnZero
DECEMBER 21, 2022
However—if you want to make good on that unspoken promise to block off your schedule and learn something new that will help your CS career, this is the roundup for you. May they inspire you to take on whatever 2023 hurls warmly sends your way. What metrics do investors care about most? What’s the timeline for first value?
Customer Bliss
NOVEMBER 29, 2016
It’s only about a 25-minute interview, so if you have time en route to a holiday happy hour, I’d definitely give it a full listen. A master communicator, Peeples works to define business objectives and articulate the corporate vision in a way that inspires imagination and compels action throughout the organization.
Joe Rawlinson
SEPTEMBER 16, 2015
It’s never a bad idea to focus on bringing in new customers, but you need to make sure you won’t cycle through them. Retaining customers and inspiring their loyalty is what ultimately will make up a solid foundation for revenue. You won’t know how to communicate with former customers if you don’t know what’s meaningful to them.
ChurnZero
DECEMBER 11, 2020
A time of possibility and excited (erm, dreaded) anticipation for what the new year (and budget approval process) will bring. . So, h ow can Customer Success go from barely getting by to exceeding their goals in the new year ? . It’s the most wonderful time of the year. . I t comes down to knowing how to ask. .
Qualtrics
NOVEMBER 5, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. I love new experiences. What attracted you to Qualtrics in the first place? What was the turning point where you ‘had to have the job’? What is your favorite part of your role?
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