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12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

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The Four CX Core Competencies (Infographic)

Experience Matters

We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. Employee Engagement: Align employees with the goals of […]. It outlines the blueprint to building a customer-centric organization.

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Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

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10 Sales Coaching Articles Your Sales Leadership Needs to Read

Integrity Solutions

Salespeople who receive consistent sales coaching outperform their peers and hit their quotas much more often, are more engaged, apply more discretionary effort and stay with their organizations longer. When they’re engaged in that way, salespeople feel confident and empowered. The data is clear.

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3 Most Common CX Metrics Questions (And Their Answers)

InMoment XI

From an employee perspective, are you doing something beyond a basic employee engagement study? Or do you have an employee pulse metric by division, region, or queue? Check out this infographic! Let’s say your organization leadership is focusing in on NPS—where you are, what drives it, and so on.

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CX in the C-Suite: Webinar With Mercedes-Benz CEO

Experience Matters

Change takes focused leadership. Related: WL Gore Succeeds Without Employees ). It all starts with employee engagement. Cannon said that Employee Engagement is a precursor to CX. Related: The Untapped Value of Employee Engagement (Infographic) ). Engage your channel partners.

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Peer Cross Training: What Is It And How Will It Improve Your Customer Experience and Employee Engagement?

Michel Falcon Experience

Does the thought of aligning your entire company, improving your customer experience and increasing employee engagement interest you? If so, this post is for you – I want to introduce you to peer cross-training as a way to improve alignment, customer experience and employee engagement in the next 30 days.