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12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

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The Four CX Core Competencies (Infographic)

Experience Matters

We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. Employee Engagement: Align employees with the goals of […]. It outlines the blueprint to building a customer-centric organization.

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Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

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Customer Centricity | Infographic

Michelli Experience

The post Customer Centricity | Infographic appeared first on Joseph Michelli. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

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{Infographic} Leading with the Good: A Must have for Customer Experience Success

Michelli Experience

The post {Infographic} Leading with the Good: A Must have for Customer Experience Success appeared first on Joseph Michelli. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

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{Infographic} When It Matters Most

Michelli Experience

The post {Infographic} When It Matters Most appeared first on Joseph Michelli. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

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{Infographic} Guilt or Greatness?

Michelli Experience

The post {Infographic} Guilt or Greatness? A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. appeared first on Joseph Michelli.