Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Customerville transforms customer experience surveys into rich, interactive experiences using its unique Design-driven Feedback platform.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

GetFeedback

DECEMBER 4, 2018

The in-app message for when a user tries to delete a survey question) . ( The in-app message for when a user transfers survey ownership ) . Below is a continuation of the live chat sample conversation. We do this by providing our users with all the tools and insight they need to confidently start using our surveys. .

Self Service 259

Self Service Customer Service How To B2C 259

CloudCherry

DECEMBER 1, 2018

Customer support has years of customer conversations stored in their help desk. Put the survey down. When data is siloed, what we often see happen, is that each independent team will go out and survey customers to get the information they need. Secondly, customer surveys only measure feelings and intent.

CEM 186

CEM CRM ROI Survey 186

Kayako

DECEMBER 6, 2018

Open a conversation. Keep prompting and digging until you hit on a conversation. This is how Quora surveys its customers: This email’s a winner for a couple of reasons: Sent from a real person, not “Quora Customer Service”. Get Survey & NPS Results . This one area will determine the success of your survey.

Feedback 173

Feedback Net Promoter Score Survey Effort Score 173

Advertisement

When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts?

Self Service

CloudCherry

DECEMBER 1, 2018

“We want to make the acquisition experience easy, the conversion fast (they want it when they want it), and retention is all about taste,” said Vipul. Aylwin uses three types of surveys to measure the effectiveness of their program. These annual surveys set the strategic direction for the year.

CEM 150

CEM ROI Metrics Call Center 150

AskNicely

DECEMBER 6, 2018

One of the best ways to engage with your happiest customers is to invite them to refer a friend or colleague (especially if they’ve just filled in a Net Promoter Score survey saying they’d happily do exactly that!). It could be anything from signing up to your mailing list, attending a webinar or actually becoming a paid customer.

Net Promoter Score 150

Net Promoter Score CRM System Course 150

Advertisement

While surveys have formed the backbone of CX efforts for decades, they only account for a small percentage of all customer feedback data available to businesses today. In the age of the omnichannel customer, businesses that over-rely on surveys to fuel modern CX programs are getting left behind.

Feedback

Advertisement

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center