InMoment XI
APRIL 10, 2013
An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.
Service Untitled
APRIL 10, 2013
'The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations. The Customer Service Survival Kit helps us to diffuse even the worst emotional and intentional customer complaints, and step by step helps the customer service representative
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Andrew Maher
APRIL 8, 2013
Kate Nasser has a speciality she loves to talk about: how the quality of the people, their training, their coaching can make the world of difference to the customer service you can offer as a company. It is for this reason I was excited to have her on this episode of the CX404. As much […] Kate Nasser has a speciality she loves to talk about: how the quality of the people, their training, their coaching can make the world of difference to the customer service you can offer as a company.
Very Best Service
APRIL 8, 2013
'Customer service career Through the years of writing this blog, we have establish a (small) number of truth which could be hard to challenge. To name a couple, we have established that quality customer service is a key factor in the long term prosperity of an organisation and that employee satisfaction is a key success factor driving good customer service.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
APRIL 10, 2013
An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
APRIL 10, 2013
An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.
InMoment XI
APRIL 9, 2013
In this last of three postings, we look at whether or not developing a strategy to focus on the Women’s Market is actually worth it. Thanks to the client and blog reader who asked us to look at this since the KPIs we use can be employed to evaluate any potential market opportunity. Thanks for. View Article.
InMoment XI
APRIL 9, 2013
In this last of three postings, we look at whether or not developing a strategy to focus on the Women’s Market is actually worth it. Thanks to the client and blog reader who asked us to look at this since the KPIs we use can be employed to evaluate any potential market opportunity. Thanks for.
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InMoment XI
APRIL 9, 2013
In this last of three postings, we look at whether or not developing a strategy to focus on the Women’s Market is actually worth it. Thanks to the client and blog reader who asked us to look at this since the KPIs we use can be employed to evaluate any potential market opportunity. Thanks for.
InMoment XI
APRIL 8, 2013
Part of my first job in market research was to help design a reporting website for one of our automotive clients. I was low man on the totem pole so I had the amazingly awesome [sic] task of turning all of the client requirements, brainstorming notes, and whiteboard drawings into usable specifications documents. During those design. View Article.
InMoment XI
APRIL 8, 2013
Part of my first job in market research was to help design a reporting website for one of our automotive clients. I was low man on the totem pole so I had the amazingly awesome [sic] task of turning all of the client requirements, brainstorming notes, and whiteboard drawings into usable specifications documents. During those design.
InMoment XI
APRIL 8, 2013
Part of my first job in market research was to help design a reporting website for one of our automotive clients. I was low man on the totem pole so I had the amazingly awesome [sic] task of turning all of the client requirements, brainstorming notes, and whiteboard drawings into usable specifications documents. During those design.
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Customer Interactions
APRIL 6, 2013
'I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. This year’s show seemed busier than ever with thousands of people attending from government agencies, police and military forces, intelligence organizations, andother security fields.
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