SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. Content related to these topics was enriched, providing in-depth guidance and tips.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Data 112

Data Management Effort Score Training 112

Beyond Philosophy

JANUARY 5, 2024

Picture this: Your customers, like individuals, operate on habitual inclinations. So, if they habitually favor a competitor’s product or service, how does one instigate change? Here, we present seven potent ways to turn the tide. But before diving into these transformative strategies, let’s peer into the psychological underpinnings of habits. They possess distinct characteristics: A cue within our environment kickstarts the habitual response.

ROI 89

ROI Return on Investment System Strategy 89

SaleMove

JANUARY 5, 2024

Change management in your contact center is a lot like keeping a New Year’s resolution: Here’s a few handy tips for both. The post Keeping Your New Year’s Resolutions appeared first on Glia Blog | Digital Customer Service Explained.

Contact Center 83

Contact Center Tips Management Customer Service 83

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Magellan Solutions

JANUARY 5, 2024

Reliable support is vital for success in today’s evolving business landscape. 24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. Imagine a world where customers are satisfied, operations run smoothly, and interactions are seamless. The need for steadfast 24/7 service availability across time zones grows stronger.

Customer Satisfaction 52

Customer Satisfaction Training Loyalty Meeting 52

Adrian Swinscoe

JANUARY 5, 2024

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil […] The post Are you doing change to people or with people? – Interview with Phil Lewis and Claire Croft of Corporate Punk first appeared on Adrian Swinscoe.

Culture 45

Culture Consulting Innovation Management 45

kommunicate

JANUARY 5, 2024

Last Updated on January 5, 2024 Table of Content If you ask any business owner about the area that they would most like to automate, in a majority of cases, it would be customer support. Chatbots, virtual assistants, and today, LLMs, all are competing against the headset-wearing bunch. And with LLMs, it looks like the [.] The post LLMs: The Future of Customer Service Chatbots appeared first on Kommunicate Blog.

Chatbots 40

Chatbots Customer Service Customers 40

Forrester's Customer Insights

JANUARY 5, 2024

Effectively operationalising B2B events data is crucial to leveraging an underutilized yet invaluable source of first party audience data.

Data 36

Data B2B Analysis Marketing 36

Brad Cleveland Blog

JANUARY 5, 2024

If you want to bring out the best in your team, empower them to make their own decisions, and then back it up with the right amount of direction and support. But how much guidance do employees need? Watch several … Continue reading → The post Empowerment: How Much Guidance Is Too Much – Or Not Enough? appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Culture Leadership 26

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Customers

SurveySparrow

JANUARY 5, 2024

It is easy to get lost in the CRM realm. But guess what? The solution is not that complex. Integrating your platform into ActiveCampaign might be the key. If you’re on the hunt for the best ActiveCampaign Integrations, you have come to the right place! Now, before you start googling, let’s take a look at the list we have come up with. (Oh!

Multi-Channel 52

Multi-Channel Comparison Survey Social Media 52