CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. One such approach that is gaining traction is hyper-personalization. This cutting-edge strategy goes beyond traditional personalization techniques that you may be using now by leveraging advanced technologies to create highly individualized interactions that cater to the specific needs and preferences of each customer.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

InMoment XI

MARCH 18, 2024

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Integrated customer experience ensures understanding, prioritising, and taking action for amplified customer satisfaction and business growth.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

Customer Service 78

Customer Service Government Employee Experience Video 78

Brandwatch CX

MARCH 18, 2024

Make the most of your sustainability efforts by marketing them to our customers properly. Here are some tips on how you can do just that.

Marketing 95

Marketing Brands How To Tips 95

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Adrian Swinscoe

MARCH 18, 2024

Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive […] The post What happens when you give data back to people? – Interview with Jamie Smith of Customer Futures first appeared on Adrian Swinscoe.

Data 59

Data Customers Customer Journeys Consumers 59

Kapta Customer Success

MARCH 18, 2024

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

Customer Retention 59

Customer Retention Customers CRM Customer Engagement 59

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self Service 52

Self Service Software Knowledge Base Chatbots 52

CSM Magazine

MARCH 18, 2024

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Organisations have so much to gain from embracing neurodiversity. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Culture 52

Culture Employee Experience Innovation Measurement 52

VDS

MARCH 18, 2024

Choosing the right tools for customer service and sales can be confusing. Many businesses use Genesys and Salesforce but aren’t sure which platform is best for different types of customer interactions. This guide aims to clear up that confusion. Understanding Genesys and Salesforce: Genesys is great for managing direct conversations with customers, like calls, live chats, and messages, because it helps you connect customers with the right help quickly and smoothly.

Social Media 52

Social Media Sales Connections Interaction 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

MARCH 18, 2024

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website. The FCA Financial Lives survey indicates that around 47% of all customers have characteristics that could make them vulnerable. These customers are reliant on organisations to provide clear communications, fair value and relevant support.

Training 52

Training Government Financial Resources 52

Uplight

MARCH 18, 2024

At the end of February, Commissioners, utility stakeholders, and energy industry stakeholders came together from across the nation to discuss energy policy at the National Association of Regulatory Utility Commissioners (NARUC) Winter Policy Summit. A veritable who’s who of industry thought leadership, there could be no better setting to nerd out about energy policy.

Policies 52

Policies Leadership Industry 52

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. It aims to raise public awareness about problem gambling and advocate for prevention, treatment, and recovery services. Tech can contribute to mitigating problem gambling. Understanding tech’s role in identifying and preventing unhealthy behavior is key.

eBook 52

eBook Loyalty Tips Measurement 52

Forrester's Customer Insights

MARCH 18, 2024

Last week, we issued our analysis of the Q4 2023 earnings announcements of large public technology service providers. Our takeaways? First, tech service providers grew much slower in 2023 than in 2022 signaling a belt tightening in technology spend. But providers project faster growth in 2024 fueled by core transformations and investments in AI.

Analysis 56

Analysis Technology Customers 56

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self Service 40

Self Service Software Knowledge Base Chatbots 40

Forrester's Customer Insights

MARCH 18, 2024

New legislation just passed in the US House of Representatives signals that TikTok regulation is coming. The core argument made by US lawmakers centers around US user data making its way into the hands of the Chinese government. There’s another issue at hand, however: TikTok’s influence over young US voters.

Government 54

Government Marketing Consumers Data 54

Brad Cleveland Blog

MARCH 18, 2024

Some managers assume that quality standards are primarily for individuals, those actually delivering the service. But don’t miss half the fun and half the value. Establish the right quality standards for your organization, and you’ll see great things happen. In … Continue reading → The post The Enablers: 3 Essentials for High-Quality Customer Service appeared first on Brad Cleveland.

Customer Service 26

Customer Service Customers Management Contact Center 26

Forrester's Customer Insights

MARCH 18, 2024

We reviewed 26 beauty brand websites to compare their direct-to-consumer strength and glean best practices for long-term success.

Brands 54

Brands Consumers B2C Retail 54

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?” or a more detailed query, each question is a step towards understanding what makes your customers tick.

Survey 139

Survey Customer Service Strategy Effort Score 139

customer sure

MARCH 18, 2024

Getting Voice of the Customer right isn’t a ‘nice to have’, it’s a competitive advantage. A VoC programme which not only prioritises insights for service improvement, but – critically — enables real-time service recovery will: Enhance customer satisfaction , leading to greater spend, cross-sell, and upsell. Bolster an organisation’s reputation, leading to more new business Ultimately, a best-in-class VoC programme improves the bottom line.

Touchpoint 62

Touchpoint How To Return on Investment Competitive Advantage 62

AWS Machine Learning

MARCH 18, 2024

NVIDIA NIM m icroservices now integrate with Amazon SageMaker , allowing you to deploy industry-leading large language models (LLMs) and optimize model performance and cost. You can deploy state-of-the-art LLMs in minutes instead of days using technologies such as NVIDIA TensorRT , NVIDIA TensorRT-LLM , and NVIDIA Triton Inference Server on NVIDIA accelerated instances hosted by SageMaker.

Software 104

Software Chatbots Technology Training 104