ReviewTrackers

AUGUST 10, 2018

What are the SEO benefits of reputation management? It may be plain to see how online reputation management efforts can affect the ways consumers perceive your company or brand. But ORM can do wonders for your SEO strategy, too, helping you achieve greater visibility in search engine results, drive more traffic, and improve your conversions. Let’s talk about some popular SEO reputation management concepts that can supercharge your performance.

Management 81

Management Effort Score Social Media Consumers 81

ProProfs Chat

AUGUST 10, 2018

Imagine this: You own a cafe and lately you have started encountering a greater footfall. You may have customers like the first time ‘hungry’ visitors, your regular ones who love you no matter what, ‘Anton Ego’ class food critics (refer: Ratatouille), referrals and more. Do they expect the same service from you? No. Not at all. Your regular ones expect you to recognize them and surprise them with loyalty cards and discounts, so that they feel more valued and delighted.

Customer Satisfaction 72

Customer Satisfaction CRM Software Brand Values 72

QuestionPro Audience

AUGUST 10, 2018

Did you know that you only get one shot at interviewing for an on-air position at ESPN? Applicants hold off on submitting their tape until they feel it is absolutely perfect. If you had one chance at succeeding at something, whether at work or in your personal life, why wouldn’t you collect all the data and facts to ensure the best possible outcome?

Healthcare 170

Healthcare Travel Advertising Video 170

GetFeedback

AUGUST 10, 2018

There’s no sweeter deal than a lead who’s ready to buy and just needs a bit of coaxing. But as any salesperson will tell you, hot leads like that are a rare find, not a reliable source of new business. In fact, they’re a lot harder to come by than most people (looking at you, marketers) tend to think. According to Gleanster Research , only 25% of marketing leads are actually qualified enough to pass to sales, and 79% never become customers.

Sales 150

Sales Survey How To eBook 150

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Kayako

AUGUST 10, 2018

Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can be used as a customer success tool through strategic outreach and engagement or as a customer support tool by providing a live channel for customers to connect with support teams. Over the past 4 years live chat usage has grown by 400% and more and more customers expect businesses to have it.

Customer Success 130

Customer Success Customers Connections Engagement 130

Customer Bliss

AUGUST 10, 2018

In my most recent podcast episode, I interviewed Daniel Coullet and Elizabeth Curtin , CX leaders of the SaaS company, PTC , about the customer room they designed to enhance both employee and customer experience within their organization. It was a great discussion where they laid out the details of why they established the room, it’s value, and how it’s used.

Employee Engagement 111

Employee Engagement Company Chief Customer Officer Engagement 111

Beyond Philosophy

AUGUST 10, 2018

Colin Shaw and Prof. Ryan Hamilton explore customer segmentation strategies. It’s amazing that most organization’s segmentation is so basic. In today’s new world, segmenting your customers is going to be a key to success, especially with AI on the rise. What should you be doing? Listen for actionable tips and insights in this episode.

Tips 84

Tips Strategy Customers 84

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. Have you ever gone down a rabbit hole of suggested videos on YouTube? Or maybe you’ve lost yourself in a thread of related products on Amazon (regretfully). These are common examples of sites using predictive analytics catering to individual customer preferences.

Analytics 67

Analytics Social Media Travel Banking 67

Influitive

AUGUST 10, 2018

If only reading your customers’ minds was as easy as peering into a crystal ball… Then you could get to know them on a personal level—a necessary part of laying the groundwork to engage them. The benefits of creating an engaged community are twofold: first, you’re cementing customer loyalty by adding value and giving them.

Examples 56

Examples Marketing Loyalty Engagement 56

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Wootric

AUGUST 10, 2018

Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and products to prioritize? Yes, we’re talking about gathering feedback from customers who don’t yet exist, for a product that doesn’t yet exist, to create a product that will perform better, sell better, and get rave reviews. And it’s possible.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

Magellan Solutions

AUGUST 10, 2018

It was the mid-year of 2008. A chain message, particularly sent to those who live somewhere in the countryside, circulated. It tells that unidentified men on board a white van kidnap children so they could sell off their internal organs. As a result, it caused panic and fear to many people. Parents took extra attention to keep watch of their children.

Social Media 53

Social Media Brands Marketing Company 53

Rant And Rave

AUGUST 10, 2018

We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. In fact, that’s been the go-to approach of most businesses for years. Hey, it’s easy to do, and surveys tend to give answers that are easy to analyse, which is always a bonus.

Feedback 45

Feedback Fashion Survey Customers 45

Grupo Noa

AUGUST 10, 2018

The business world is enhancing by leap and bounds. France is one of the most exotic business destinations in Europe, and it often invites FDI from foreign countries. In order to flourish on one’s business in France, proficiency in the native language is necessary. Around 90% of people speak French there. No doubt, these customers want to get their issues resolved in their native language only.

Call Center 40

Call Center Retail Consumers Communication 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Rant And Rave

AUGUST 10, 2018

Us humans like to think we’re a logical bunch. But when you dig deep into what really drives us, it becomes apparent there’s only one major factor in our decision-making process – and that’s emotion. So, it makes sense to emphasise the importance of this in the customer experience, because the way your customers feel is likely to have a huge impact on their brand loyalty.

Employee Engagement 40

Employee Engagement Engagement Loyalty Brands 40

West Monroe

AUGUST 10, 2018

Take a peek under the hood of Salesforce’s newest offering, Salesforce Shield , which makes defining, executing, and monitoring your organization’s strategy to become GDPR compliant a breeze. By now you have heard that GDPR officially went into effect in May and is a regulation in EU law on data protection and privacy. While Shield is an incredibly helpful tool for GDPR compliance, the benefits go beyond that, and it can be of great value to all companies for monitoring security as well as exami

Government 40

Government Policies Data Tools 40

LiveChat

AUGUST 10, 2018

The main problem faced by customers during online shopping is they do not have someone to answer their questions right away. And they want to have someone to address their concerns and help them in real time. 51% of customers think that businesses should not only be available, but also engaged 24/7. This is where live chat support plays an important role.

How To 37

How To CRM Metrics Wait Times 37

Forrester's Customer Insights

AUGUST 10, 2018

Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination of human workers. But these sensational accounts miss an important piece of the AI learning curve. A complex infrastructure of end-to-end process automation underpins the flashy technology reflected on the […].

Retail 38

Retail Technology 38

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Brad Cleveland Blog

AUGUST 10, 2018

There are many variables in customer service and there are almost always different perspectives of what’s important. What should you focus on? Explore answers to that question in my Lynda.com video “Essential Metrics for the Service Operation” from my recent … Continue reading → The post Essential Metrics for the Service Operation appeared first on Brad Cleveland.

Metrics 26

Metrics Video Customer Service Contact Center 26

Forrester's Customer Insights

AUGUST 10, 2018

Global B2C eCommerce grew by 10% in 2017 to reach US$1.8 trillion, driven by online sales from brick-and-mortar stores and marketplaces. Marketplaces Grow Their Share Of eCommerce Fifty-six percent of global B2C eCommerce occurred via marketplaces in 2017. As Amazon’s latest earnings report highlights, global retail marketplace performance is strong and isn’t showing signs […].

Retail 26

Retail Ecommerce B2C Report 26

Brad Cleveland Blog

AUGUST 10, 2018

There are many variables in customer service and there are almost always different perspectives of what’s important. What should you focus on? Explore answers to that question in my Lynda.com video “Essential Metrics for the Service Operation” from my recent course “Service Metrics for Customer Service“ It defines seven key aspects of service that should always be reflected in metrics.

Metrics 20

Metrics Video Course Customer Service 20

Forrester's Customer Insights

AUGUST 10, 2018

Historically, industry is more forward-leaning than government when it comes to innovation — at least at the unclassified level. But unlike most industries, the US government is driving the cybersecurity market and has been for almost the last decade. Federal fingerprints are everywhere: Where did cybercompliance start? Where did the first frameworks for cyber operations originate?

Government 22

Government Innovation Industry Marketing 22

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Brad Cleveland Blog

AUGUST 10, 2018

There are many variables in customer service and there are almost always different perspectives of what’s important. What should you focus on? Explore answers to that question in my Lynda.com video “Essential Metrics for the Service Operation” from my recent course “Service Metrics for Customer Service“ It defines seven key aspects of service that should always be reflected in metrics.

Metrics 20

Metrics Video Course Customer Service 20

TeamSupport

AUGUST 10, 2018

In a world with an increasing amount of priority being placed on the customer, making the most out of every single interaction matters. Businesses never truly know what conversation will spark an expansion opportunity or referral dialogue, so nailing your customer communication on a frequent basis can separate the “good” from the “great” companies. These essential conversations may be unpredictable, but you can still refine your tactics to be prepared for them when they do pop up.

Tips 49

Tips Analysis Communication Customers 49

Oracle

AUGUST 10, 2018

Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence.

Customer Experience 42

Customer Experience Brands Interaction Company 42

TeamSupport

AUGUST 10, 2018

In a world with an increasing amount of priority being placed on the customer, making the most out of every single interaction matters. Businesses never truly know what conversation will spark an expansion opportunity or referral dialogue, so nailing your customer communication on a frequent basis can separate the “good” from the “great” companies. These essential conversations may be unpredictable, but you can still refine your tactics to be prepared for them when they do pop up.

Tips 40

Tips Analysis Communication Customers 40

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Lumoa

AUGUST 10, 2018

Lumoa's State of Customer Experience in 2018 revealed that 65% of companies measure the Net Promoter Score (NPS). That made NPS the most widely used metric both B2B and B2C. Discover the recent benchmarks, case-studies and tips dedicated to help you launch a successful NPS strategy. This simple yet powerful metric has conquered the hearts of many exactly because of its simplicity - both for companies to implement and for customers to answer.

Net Promoter Score 160

Net Promoter Score Infographics NPS B2C 160

Lumoa

AUGUST 10, 2018

Lumoa's State of Customer Experience in 2018 revealed that 65% of companies measure the Net Promoter Score (NPS). That made NPS the most widely used metric both B2B and B2C. Discover the recent benchmarks, case-studies and tips dedicated to help you launch a successful NPS strategy. This simple yet powerful metric has conquered the hearts of many exactly because of its simplicity - both for companies to implement and for customers to answer.

Net Promoter Score 160

Net Promoter Score Infographics NPS B2C 160