The DiJulius Group

JANUARY 17, 2024

Unlock the secrets of service excellence with special guest Tom Smith as we tackle the transformative effects of outstanding customer care and the hot-button topic of “tipflation.” On this episode of The Customer Service Revolution, experience a journey through the hospitality landscape, examining the fine art of making someone’s day and the subtle nuances that.

Hospitality 64

Hospitality Customer Care Groups Customers 64

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. This transformation is rooted deeply in the integration of advanced automation and artificial intelligence.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” That’s why having a structured social media approval process is so critical.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights. This will drive personalization, increase customer lifetime value, and cultivate a loyal, engaged customer base.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

2020 Research

JANUARY 17, 2024

Key Takeaways: Before selecting a participant recruitment method, it is crucial to clearly define your research goals and objectives. The type of research you’re conducting will significantly influence your recruitment approach. When choosing a recruitment method, consider factors such as cost-effectiveness, time constraints, required sample size, geographical considerations, and the nature of the research and target audience characteristics.

Marketing 59

Marketing B2C Study Healthcare 59

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. It tracked current trends in video streaming and how businesses are leveraging this power to capture audience interest, and convert it to revenue.

Video 52

Video Communication Training Social Media 52

Magellan Solutions

JANUARY 17, 2024

Finding ways to improve company culture is crucial for success. It impacts everything, from performance to how the company is perceived. Imagine a company where everyone feels valued, listened to, and inspired to contribute. Magellan Solutions offers seven effective approaches to improving company culture. Why does company culture matter? It’s the soul of your organization.

Culture 52

Culture Company Leadership Training 52

CSM Magazine

JANUARY 17, 2024

In today’s fiercely competitive business landscape, establishing a strong brand has become a necessity for businesses of all sizes. A powerful brand sets businesses apart, ignites customer loyalty, and significantly impacts the bottom line. This guide aims to shed light on the complex yet fascinating world of branding, exploring its crucial role in business success, and unveiling key facts that every forward-thinking enterprise should grasp.

Brands 52

Brands Advertising Consumers Loyalty 52

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 trillion in 2024. This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

JANUARY 17, 2024

Streaming and on-demand video have been a huge boom over the past few years. There’s a huge amount of audio and video available everywhere now that’s captivating people worldwide. And what do you think? I mean, there’s a demand for fast, accurate translations into many languages. And you know what is happening. These audio and video translation services are doing their job and completely changing the way we talk across cultures.

Video 52

Video Culture Connections Technology 52

Seaton CX

JANUARY 17, 2024

Before you invest in creating a customer journey map, there are a few questions you should ask yourself. Contact center leaders are under a lot of pressure. You’re challenged to control or reduce costs while simultaneously improving agent retention and customer satisfaction—in an environment of rapid technology innovation and evolving customer expectations.

Customer Journeys 52

Customer Journeys Contact Center Comparison Exercises 52

CSM Magazine

JANUARY 17, 2024

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. There’s been plenty of talking points in 2023; with the explosion of generative AI of course being the main one. However, this year we will see some real change in the industry.

Industry 52

Industry Data Trends Exceptional Customer Service 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? I soon discovered that people abandon surveys because either they are too long or they ask confusing questions with too much industry jargon.

Customer Satisfaction 52

Customer Satisfaction Survey Feedback Groups 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

JANUARY 17, 2024

Last night I participated in Tinuiti’s Bold Predictions & Bold Wines, a fun way to learn about wines before holidays with the family while also discussing opportunities for CMOs in 2024. I learned some really great tips which are too good not to share: When it comes to measurement, listen, learn, and lean in.

Tips 47

Tips Measurement Customers 47

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Forrester's Customer Insights

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Net Promoter Score 38

Net Promoter Score NPS Industry Consumers 38

AWS Machine Learning

JANUARY 17, 2024

Geospatial data is data about specific locations on the earth’s surface. It can represent a geographical area as a whole or it can represent an event associated with a geographical area. Analysis of geospatial data is sought after in a few industries. It involves understanding where the data exists from a spatial perspective and why it exists there.

Data 104

Data Advertising Analysis Travel 104

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

JANUARY 17, 2024

Securing technology is hard. It’s another challenge entirely when that technology operates off our planet. Space systems — a combination of ground systems, space vehicles, and networks designed to perform space-based tasks — are comprised of complex, interconnected technologies that require their own discipline of resilient engineering. And it depends on risk management.

Management 36

Management System Technology Government 36

Magellan Solutions

JANUARY 17, 2024

Consumers today have higher expectations of the companies they do business with. They want personalized interaction, faster response times, and seamless multichannel communications. These demands can be challenging for entrepreneurs running a small business. But how will they cope? This is where a virtual call assistant comes into play. In the business world, 2024 is still a customer-centric era.

Communication 52

Communication Self Service Customer Satisfaction Resources 52

Forrester's Customer Insights

JANUARY 17, 2024

Marketing technology (martech) is the engine that powers marketing strategies. It encompasses tools and solutions to execute, automate, and optimize marketing efforts. Investment in martech has become a priority in recent years as companies seek to engage with their customers more effectively and improve marketing performance.

Software 33

Software Technology Marketing Tools 33

AWS Machine Learning

JANUARY 17, 2024

Today, we’re excited to announce the availability of Llama 2 inference and fine-tuning support on AWS Trainium and AWS Inferentia instances in Amazon SageMaker JumpStart. Using AWS Trainium and Inferentia based instances, through SageMaker, can help users lower fine-tuning costs by up to 50%, and lower deployment costs by 4.7x, while lowering per token latency.

Training 103

Training Examples Data Study 103

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail