SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues. Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

IntouchInsight

SEPTEMBER 5, 2023

A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient. As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts.

Study 317

Study Innovation Survey Consumers 317

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

“We are dedicated to becoming a customer-centric company.” This is how the conversation started. So I asked, “What does that mean?” The business leader proudly walked up to the whiteboard, and drew this: And that’s the challenge. HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric?

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

The DiJulius Group

SEPTEMBER 5, 2023

“What a great honor and responsibility, to be a fundamental reason why people accomplish more, enjoy more, and are more fulfilled in the one life they have to live.” Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course, Read Full Article The post Employees Talk About Work, A Lot.

Tips 91

Tips Course Groups Culture 91

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What other things should we consider? I’d love to hear your feedback.” Traditional focus groups have been popular for gathering real-time customer feedback for decades.

Groups 143

Groups Feedback Resources Customer Experience 143

Cyara

SEPTEMBER 5, 2023

As the first person customers often speak to, frontline staff in contact centers engage with customers in every kind of mood – happy, frustrated or even just plain angry.

Contact Center 84

Contact Center Engagement Customers Employee Experience 84

ShepHyken

SEPTEMBER 5, 2023

I was asked the same question three times in the last week: “What is the biggest opportunity in customer service?” If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is: The Speed to Happiness The meaning of this short answer is simple.

Customer Service 82

Customer Service Customer Service Training Customers Interaction 82

SAP Customer Experience

SEPTEMBER 5, 2023

Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and -to-Process approach was available that we were finally able to connect the data sets and understand the cause-and-effect relationship. The process mining insights.

Analytics 82

Analytics Connections Data Technology 82

Blake Morgan

SEPTEMBER 5, 2023

                  According to The Planning Guide 2024, Forrester’s latest customer experience report, 64% of customer experience leaders expect a budget increase in 2024. If this is to happen, there’ll be increased scrutiny of the ROI from this budgetary increase, posing increased challenges for the customer experience team.

ROI 72

ROI Metrics Data Customer Experience 72

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Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate. But beyond personal connections and entertainment, social media has also revolutionized the world of customer service.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Zonka Feedback

SEPTEMBER 5, 2023

Form building is an essential part of data collection, and Jotform is a top-rated tool in this domain. It is known for its easy-to-use custom online forms that don't require any coding knowledge.

Tools 59

Tools Data Customers Feedback 59

2020 Research

SEPTEMBER 5, 2023

Sago is trusted by its clients to conduct quantitative and qualitative data collection studies within GDPR guidelines. We have conducted thousands of studies in Europe, guiding our clients through the GDPR landscape. Where a project may be unusual or particularly complex, our legal expert on retainer consults with us to ensure compliance while meeting your research needs.

Guidelines 52

Guidelines Study Consulting Meeting 52

SurveySparrow

SEPTEMBER 5, 2023

What if we told you there is a technology that can read your mind and provide exactly what you need before you even ask? It might sound like science fiction but its real. It is called chatbot customer experience. Intrigued? In this blog we will go through the meaning, importance, benefits and strategies to create exceptional chatbot CX. Before we go deep into that, we need to be clear about two things- What is a chatbot and why is it important for customer experience?

Chatbots 52

Chatbots Customer Experience Travel Banking 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Optimove

SEPTEMBER 5, 2023

Bonus game day stats: 70%+ more NFL gamblers on game days compared to non-game days. This bumps up to 80%+ during the NFL playoffs. January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices.

Sports 52

Sports Survey Engagement Strategy 52

SurveySparrow

SEPTEMBER 5, 2023

Have you ever wondered what makes some automotive brands stand out from the rest? Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. Think about it like this: Imagine you’re looking for a new car, and you visit two different dealerships.

Automotive 52

Automotive Trends Strategy Customer Experience 52

Lithium

SEPTEMBER 5, 2023

Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52

Clarivate

SEPTEMBER 5, 2023

At Clarivate, we work hard to deliver the best user experience for of our solutions. So it’s especially gratifying to be recognized for excellence by the most important judges of all: the IP professionals who rely on our products every day. That’s why we’re so excited about the recent user accolades for our IPfolio® IP management solution. Awards and reviews IPfolio received a number of Summer 2023 award badges from G2, a respected source of peer reviews from more than 80 million software users

e-support 52

e-support CRM Analytics Software 52

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Forrester's Customer Insights

SEPTEMBER 5, 2023

A few weeks ago, I spoke on a podcast with some of my former colleagues about my experiences in the security industry as a young woman. TL;DR: It’s not always great, and that’s true for many women in the industry.

Industry 60

Industry Trends Management Customers 60

Help Scout

SEPTEMBER 5, 2023

If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.

Software 45

Software Tools Customers 45

Forrester's Customer Insights

SEPTEMBER 5, 2023

Despite what customers may tell you, budget is often not the real reason why they’ve decided not to renew.

Customer Relationship Management 56

Customer Relationship Management CRM Customer relationships Customer Centricity 56

Help Scout

SEPTEMBER 5, 2023

Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.

Customer Experience 45

Customer Experience Customers 45

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

AWS Machine Learning

SEPTEMBER 5, 2023

Content moderation plays a pivotal role in maintaining online safety and upholding the values and standards of websites and social media platforms. Its significance is underscored by the protection it provides users from exposure to inappropriate content, safeguarding their well-being in digital spaces. For example, in the advertising industry, content moderation serves to shield brands from unfavorable associations, thereby contributing to brand elevation and revenue growth.

Policies 95

Policies Training Data User Experience 95

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. To drive operational excellence and enhance customer relationships, it becomes imperative to grasp the nuanced interplay between these metrics.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

AWS Machine Learning

SEPTEMBER 5, 2023

The success of generative AI applications across a wide range of industries has attracted the attention and interest of companies worldwide who are looking to reproduce and surpass the achievements of competitors or solve new and exciting use cases. These customers are looking into foundation models, such as TII Falcon, Stable Diffusion XL, or OpenAI’s GPT-3.5, as the engines that power the generative AI innovation.

Policies 94

Policies e-support Metrics Resources 94

AWS Machine Learning

SEPTEMBER 5, 2023

In their own words, “In 1902, Willis Carrier solved one of mankind’s most elusive challenges of controlling the indoor environment through modern air conditioning. Today, Carrier products create comfortable environments, safeguard the global food supply, and enable safe transport of vital medical supplies under exacting conditions.” At Carrier , the foundation of our success is making products our customers can trust to keep them comfortable and safe year-round.

Training 95

Training Innovation Data Analytics 95

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