The DiJulius Group

JANUARY 15, 2024

“If your customer experience is not consistently great, you’d better be the cheapest.” Since the pandemic, customer experience in nearly all industries has dropped to a two-decade low. Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and products have been frustrated during these tough times. Due to an.

Industry 52

Industry Strategy Customer Experience Groups 52

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

MyCustomer

JANUARY 15, 2024

In the latest article from the Reimagining CX Series, Purple Square’s Andrew Addison spoke with MOO’s Brand Marketing & E-commerce Director Corin Mills about the power of customer-led thinking and using human service as a differentiator.

Brands 93

Brands Marketing Customers 93

ShepHyken

JANUARY 15, 2024

Top Takeaways: Shep’s Comment: Some may not see this as a customer service or CX interview. I beg to differ. This is about the performance of your people. If they are on the frontline, dealing with customers, you want an elite performer, not just a competent performer. I know you will enjoy this episode! Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice.

Sports 78

Sports How To Exercises Culture 78

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

MiaRec

JANUARY 15, 2024

You receive hundreds if not thousands of calls every day. But do you know what your customers are calling about? Since the introduction of Voice Analytics in 2021, MiaRec has been at the forefront of using Artificial Intelligence, Large Language Models, and Machine Learning to turn the massive amounts of raw data a contact center produces every day into valuable insights.

Contact Center 80

Contact Center Analytics Data Analysis 80

Kapta Customer Success

JANUARY 15, 2024

67% of businesses are prioritizing customer retention over new customer acquisition. If your business is making this shift, you’re likely interested in identifying the best tech to support your key account management team.

Management 59

Management Customer Retention Tools Customers 59

Beyond the Arc

JANUARY 15, 2024

This is a discussion about crisis communications strategies on the Banking Transformed podcast hosted by Jim Marous, with guest Steven Ramirez, CEO of Beyond the Arc. They explore the challenges and strategies of crisis communication within the banking industry, emphasizing the need for banks to maintain proactive and authentic engagement with both customers and [.

Banking 52

Banking Communication Strategy Industry 52

West Monroe

JANUARY 15, 2024

Listen to "The Digital Disconnect: Don’t Leave your Employees Behind" on Spreaker. About the episode Explore the essence of digital transformation. Rissa Redden is joined by West Monroe's experts, Kim Seals and Rick Sabatino, to unravel the findings of the 'Digital Disconnect' report. Gain insights into the human element of digital transformation, delve into how organizations are aligning their digital visions with practical execution, and learn how companies can effectively navigate this ongoin

Data 52

Data Technology Report Customer Centricity 52

CSM Magazine

JANUARY 15, 2024

Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. After spending more than half an hour browsing and finding what I wanted to buy, I walked out of the store without making a purchase. Why? The checkout queue was too long. With more than ten people ahead of me, I estimated that I would be in the queue for at least another thirty minutes.

Wait Times 52

Wait Times Retail Self Service Loyalty Programs 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

kommunicate

JANUARY 15, 2024

Last Updated on January 15, 2024 Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now, you will be able to do the sunshine integration, train the Bot using a variety of Rich Messages and reply to [.] The post Here’s What’s New From January 2024 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Training 52

Training Customers 52

Zonka Feedback

JANUARY 15, 2024

Imagine a world where businesses decipher customer sentiments, researchers unveil hidden academic gems, and social media becomes an open book of insights.

Analysis 52

Analysis Tools Software Social Media 52

My Customer

JANUARY 15, 2024

CSA-Archive/istock Businesses are not philanthropic institutions; they exist to make money in the form of profit. To make money, businesses.

Consulting 52

Consulting Customers 52

Adrian Swinscoe

JANUARY 15, 2024

Today’s interview is with Tue Martin Berg, the CEO and part of the founding team at Capturi, Scandinavia’s leading software provider for conversation analysis. Tue joins […] The post The challenge with conversational analysis in the Nordics – Interview with Tue Martin Berg of Capturi first appeared on Adrian Swinscoe.

Analysis 45

Analysis Software Customer Focused Customer Retention 45

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

BirdEye

JANUARY 15, 2024

Did you know that unintentionally, you might be hindering your business’s productivity with ineffective meetings? Studies show that 30% of professionals agree that they can’t recall things discussed in the meeting, while 95% mention that they lose focus in long meetings. This can severely hamper productivity. This is where the speech-to-text software comes into play, offering a life-changing solution.

Software 111

Software Tools Meeting Analysis 111

CSM Magazine

JANUARY 15, 2024

Despite significant progress in lowering smoking rates, about 34 million people in the US smoke cigarettes, which has a severe negative impact on their health. Nearly 500,000 Americans die from illnesses associated with smoking and secondhand smoke exposure each year. Apart from its detrimental impact on health, smoking has an economic cost of over $300 billion annually in the US, which includes over $170 billion in medical expenses and over $150 billion in lost productivity due to smoking.

Transportation 52

Transportation Healthcare Study Analysis 52

MiaRec

JANUARY 15, 2024

Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. Building on the incredible strides we've made in the field of AI throughout 2023, the MiaRec team is committed to harnessing its full potential in the year ahead. Our mission remains unchanged: to empower agents and supervisors, enabling them to deliver exceptional customer service.

Exceptional Customer Service 52

Exceptional Customer Service Contact Center Video Innovation 52

SurveySensum

JANUARY 15, 2024

95% of customers read online reviews before buying a product. Over nine out of ten customers (95%) read product reviews before they choose to purchase something. Additionally, 58% of these shoppers say they are willing to pay more for products that have good reviews. — Global Newswire This behavior differs from the traditional patterns when buyers purchase products through advertisements and word-of-mouth.

Consumers 59

Consumers Social Media Brands Strategy 59

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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