ShepHyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences. How businesses approach security has changed significantly over the last few years.

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Adrian Swinscoe

AUGUST 4, 2023

This is a guest post from Jim Davies, (former) Chief Experience Officer (CXO) at Calabrio. Managing the hand-over from bot to agent is like taking part […] The post Don’t drop the omni-channel baton and win the CX relay race first appeared on Adrian Swinscoe.

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2020 Research

AUGUST 4, 2023

Our Around the Globe series takes us to Munich, Germany where we chat with Anna Eibach, Director of Client Solutions. Since joining Sago, Anna has worked in New York, London, and now Munich! Learn about Anna’s purpose and values and get a glimpse on her thoughts about working internationally in the Q&A below. Q: What is it like to work with colleagues around the globe?

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kommunicate

AUGUST 4, 2023

Last Updated on August 4, 2023 November 30, 2022 – OpenAI releases ChatGPT to the world. December 4, 2022 – ChatGPT touches 1 million users, making it the fastest growing internet application of all time. January 23, 2023 – Microsoft announces that it is investing $10 billion in OpenAI. February 6, 2023 – Google unveils [.] The post ChatGPT For Enterprises: Use Cases And Solution appeared first on Kommunicate Blog.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

2020 Research

AUGUST 4, 2023

Cooking a meal is a lot like conducting research—sometimes you need minimal help, like when making a sandwich, and other times you need all the support you can get, like when hosting a holiday party for a crowd. Just as you would want the right amount of assistance in the kitchen, having the right level of research support can make all the difference in your projects.

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AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. In Part 1 , we show how the Salesforce Data Cloud and Einstein Studio integration with SageMaker allows businesses to access their Salesforce data securely using SageMaker and use its tools to build, train, and deploy models to endpoints hosted on SageMaker.

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delighted

AUGUST 4, 2023

When you first get an NPS program off the ground, it’s nothing but excitement. When will we get our first response? When will we get our 100th response? What nice graphs and visualizations can we create with this newfound data? However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating.

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AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. With this capability, businesses can access their Salesforce data securely with a zero-copy approach using SageMaker and use SageMaker tools to build, train, and deploy AI models. The inference endpoints are connected with Data Cloud to drive predictions in real time.

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SaleMove

AUGUST 4, 2023

Virtual assistants provide customer self-service and easily handle routine inquiries for cost-effective automation. Here are 3 possible approaches to take. The post Virtual Assistants: Efficiency & Customer Self-Service appeared first on Glia Blog | Digital Customer Service Explained.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29 billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65 billion by 2030.

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Blake Morgan

AUGUST 4, 2023

When looking for a keynote speaker for a conference, retreat, or presentation, most companies go through a speakers bureau. Instead of finding someone on their own, speakers bureaus connect companies and individuals with a huge variety of professional speakers, from authors to athletes and thought leaders. But with all the options, the wisest choice for companies is to use a speakers bureau to find a customer-experience keynote speaker.

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CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions.

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Zonka Feedback

AUGUST 4, 2023

In a world that's constantly evolving, staying ahead of the competition requires more than just a great product or service. It demands the ability to connect deeply with your audience, anticipating their needs even before they arise. Customer feedback is one of the most effective ways to gauge customer satisfaction and improve the offering.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Centercode

AUGUST 4, 2023

Who performs beta testing? End users test the product, providing valuable feedback to enhance the product experience.

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Lithium

AUGUST 4, 2023

& & &

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Forrester's Customer Insights

AUGUST 4, 2023

Despite huge progress in data, analytics, and AI platforms and tools, our data challenges keep stacking up! The fundamental business needs of storing, processing, and accessing data are complicated by ongoing cloud migration, growing data variety and volumes, demand for real-time everything, and ever-expanding regulatory and compliance mandates.

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AWS Machine Learning

AUGUST 4, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories. An enterprise search solution should be able to index and search across several structured and unstructured repositories.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Kustomer

AUGUST 4, 2023

This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? Not many, if you’re anything like me. Family members, good friends, and most work colleagues at Customer Thermometer of course.

Feedback 52

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AWS Machine Learning

AUGUST 4, 2023

Data preparation is a critical step in any data-driven project, and having the right tools can greatly enhance operational efficiency. Amazon SageMaker Data Wrangler reduces the time it takes to aggregate and prepare tabular and image data for machine learning (ML) from weeks to minutes. With SageMaker Data Wrangler, you can simplify the process of data preparation and feature engineering and complete each step of the data preparation workflow, including data selection, cleansing, exploration, a

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Gainsight

AUGUST 4, 2023

Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. If you’re still reeling from its ability to process unstructured data, like text, did you know the technology can reason? That’s right, we now have computer systems that can reason. Let that sink in a moment. Every industry is feeling the implications of generative AI, as the technology poses a truly revolutionary breakthrough in a decades-long effort to develop deep learning models.

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