CSM Magazine

JULY 3, 2023

In today’s digital age, search engine optimization (SEO) is crucial for businesses to enhance their online visibility and drive customer engagement. By implementing effective SEO strategies, you can improve your website’s search engine rankings, attract quality traffic, and increase customer interactions. In this comprehensive guide, we will explore powerful SEO tips that will help you boost customer engagement and create a strong online presence for your business.

Customer Engagement 98

Customer Engagement Engagement Tips User Experience 98

MiaRec

JULY 3, 2023

While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.

Contact Center 87

Contact Center Healthcare Analytics Industry 87

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2023 Summer release (August 2023) for SAP Sales and Service Cloud Version 2 is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

Sales 82

Sales Customer Experience Customers 82

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. In many cases, the content is text-heavy and often written in a different language and requires translation. To address this, you need an automated solution to extract the contents within these PDFs and translate them quickly and cost-efficiently. Many businesses have diverse global users and need to translate text to enable cross-lingual communication between them.

How To 70

How To Healthcare Policies Examples 70

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

Sales 82

Sales Customer Experience Customers 82

ShepHyken

JULY 3, 2023

Top Takeaways: A simple and convenient customer experience can be a competitive advantage for brands and companies, whether it’s B2B or B2C. It starts with leadership, where decisions are made and trickle down to every department in the company. Being nice and respectful is one thing, but there is more. There must also be a process behind delivering an amazing customer experience.

Loyalty 62

Loyalty Competitive Advantage B2C Leadership 62

2020 Research

JULY 3, 2023

saac Rogers, president of Sago, expands on how qualitative research has changed over the past years and how more insightful qualitative research can be collected through strategies like one-to-one video interviews, smaller focus groups, AI, and mobile ethnography.

Marketing 52

Marketing Video Groups Strategy 52

Kapta Customer Success

JULY 3, 2023

There are various forces in the business world causing stress for your company and for your customers such as banking issues, interest rates, and a pending recession. Although these external factors are out of our control, there are risks that develop within key accounts that you can influence, IF you spot them early enough.

Management 52

Management Strategy Banking Company 52

CSM Magazine

JULY 3, 2023

In today’s technology-driven world, the success of businesses often hinges on their ability to develop and maintain efficient and reliable software solutions. Whether you’re a startup looking to build your first application or an established enterprise in need of custom software, selecting the right software development company is a critical decision.

Software 52

Software Company Return on Investment Communication 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

My Customer

JULY 3, 2023

As the sun set on London's iconic River Thames, attendees of our 'Disrupt on the River' event found themselves not just on a boat, but at. 3rd Jul 2023 By Joe O'Brien Global Corporate Communications and PR.

Innovation 52

Innovation Communication 52

Zonka Feedback

JULY 3, 2023

Integrate your NPS Tools with Front to view your Net Promoter Score in your team's shared inbox. Here are the top NPS Tools for Front for quick responses syncing, easy tracking, and faster resolution. Net Promoter Score (NPS) is a vital indicator of customer loyalty that provides insights into how likely your customers are to recommend your product, service, business, or brand.

Net Promoter Score 52

Net Promoter Score NPS Tools Loyalty 52

Doing CX Right

JULY 3, 2023

Cindy Gallop, The "Michael Bay of Business" known for "Blowing Sh*t Up" joins Doing CX Right Podcast about how to create the next unicorn through innovative and disruptive CX strategies. The post Disruptive CX Strategies: Insights From A Woman Who Blows Sh*t Up! appeared first on Doing CX Right.

Strategy 52

Strategy Innovation How To 52

Zonka Feedback

JULY 3, 2023

Discover various types of popup surveys and the essential popup survey questions you should be asking your customers. When it comes to gathering customer feedback, there are various methods to choose from. However, it is crucial to have a way that lets you capture their feedback in the moment while they are exploring your product, app, or website.

Survey 52

Survey Feedback Customers Management 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SurveySparrow

JULY 3, 2023

Welcome to the future of surveys, a world where AI (Artificial Intelligence) holds the reins! If you’ve been wondering how to revolutionize your data collection and interpretation, you’re at the right place. Today, we’ll delve into the transformative power of AI surveys , exploring their numerous benefits and how they can add value to your business.

Survey 52

Survey Analysis Analytics Data 52

dscout People Nerds

JULY 3, 2023

It can be brutal out there. Here’s how to take care of your mental health and prioritize what’s important while you’re trying to find a new role.

How To 52

How To 52

Forrester's Customer Insights

JULY 3, 2023

Economic headwinds, competitive pressures and technological breakthroughs are putting more pressure on B2B marketing leaders than ever before. The greatest risk in this environment is gravitating toward outdated mindsets, using the challenges as an excuse to stop learning and growing.

B2B 26

B2B Sales Marketing Industry 26

ShepHyken

JULY 3, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023. In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial re

Sales 98

Sales Marketing Social Media Video 98

SmartKarrot

JULY 3, 2023

The expansion and growth of an organization depend heavily on its ability to scale up teams. Effective team building and management are key to the sustainable growth of any organization. Evolving and expanding businesses makes scaling, managing, and optimizing teams a crucial exercise. However, scaling teams is not an easy task. It is a challenging process that requires an in-depth understanding of team dynamics, thorough planning, and tactical execution.

Culture 10

Culture Exercises Resources Strategy 10

SurveySparrow

JULY 3, 2023

Customer experience is no longer a buzzword but a core strategy that drives business success. Tools like Involve.me have gained popularity for enabling businesses to create interactive content, thereby enriching the customer journey. However, like any tool, Involve.me has its limitations, prompting businesses to seek effective alternatives. If you’re in search of more customized solutions with better data analysis options or just want to explore the sea of customer experience tools, weR

Omni-Channel 10

Omni-Channel Multi-Channel Healthcare Survey 10

AWS Machine Learning

JULY 3, 2023

In computer vision (CV), adding tags to identify objects of interest or bounding boxes to locate the objects is called labeling. It’s one of the prerequisite tasks to prepare training data to train a deep learning model. Hundreds of thousands of work hours are spent generating high-quality labels from images and videos for various CV use cases. You can use Amazon SageMaker Data Labeling in two ways to create these labels: Amazon SageMaker Ground Truth Plus – This service provides an expert workf

System 82

System Training Automotive Data 82

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

BirdEye

JULY 3, 2023

Facebook currently boasts over 2.9 billion monthly active users, so tagging a business on the platform can be incredibly beneficial. As a business, it’s a great way to establish new communication with potential customers. In this guide, we’ll share step-by-step instructions on how to tag a business on Facebook as well as see why it’s such an important engagement tool for your company.

Social Media 97

Social Media How To Software Brands 97