Bill Quiseng

NOVEMBER 23, 2023

Print Happy Thanksgiving to everyone! Today, for those of us in or from the United States, we celebrate Thanksgiving. So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover. Some of you may know that I suffered a stroke in April 2021. When I retired, I was planning to be a customer CARE speaker and then everything went south.

Customer Care 88

Customer Care Customers Customer Service 88

Beyond Philosophy

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? No. I regret buying my Sony TV. The menu system is not very intuitive. It’s slow. The settings seem to change without warning. This bloody thing drives me around the bend. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Tools 78

Tools Comparison Feedback Examples 78

Cyara

NOVEMBER 23, 2023

Choosing a reliable CX testing and monitoring solution for your communication infrastructure is absolutely essential. In fact, without monitoring and solutions that provide a clear picture, it's hard to imagine a functional system that constantly improves.

System 76

System Communication 76

Pretium Solutions

NOVEMBER 23, 2023

How do you know you have the right accountant for your business? Having the right accountant for your business can help you to simplify tasks, create efficient processes, find areas of growth and highlight the best path forward so you can make good business decisions. Accountants can have all different kinds of specialities, which is why it is crucial to find an accountant who meets your needs.

Financial 59

Financial Meeting Engagement How To 59

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SAP Customer Experience

NOVEMBER 23, 2023

In business history, the pursuit of success once revolved around the transaction – the deal, the sale, the bottom line. It was a one-and-done mentality that left the customer relationship at the doorstep of the transactional exchange. However, in the era of Customer Success, we have come to understand that.

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Customer Success Customer relationships Sales Customers 61

Support EXP

NOVEMBER 23, 2023

How do you know when to act to keep hotspots and tensions in workplace culture from harming your customer experience – and your bottom line? An inarguable (and often inconvenient) fact is that a great customer experience (CX) begins with a great employee experience (EX). Further, a great customer experience goes hand-in-hand with revenue growth and profitability, as your satisfied customers stay with you, do more business with you, and refer you to others.

Culture 52

Culture Net Promoter Score NPS Competitive Advantage 52

CSM Magazine

NOVEMBER 23, 2023

In today’s fast-paced business world, effective warehouse management is a critical component of success. Traditional warehouse management solutions are evolving to meet the demands of the digital age. One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations.

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Return on Investment Transportation System Analytics 52

Optimove

NOVEMBER 23, 2023

Optimove Academy Unleash the Power of Optimove! Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Here’s to your road to becoming an Optimove expert! Courses & Certifications Beginners and advanced courses, to elevate your Optimove expertise to new heights! Learn More Knowledge Base Documents & videos to boost your Optimove platform knowledge Learn More API Documentation Explore and test Optimove’s APIs Learn

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Knowledge Base Video Course Resources 52

Clarivate

NOVEMBER 23, 2023

As AI becomes part of the fabric of our personal and professional lives, its use continues to reveal both its potential and limitations. The speed and accuracy of drug discovery and development are being transformed by AI and machine learning (ML) applications. AI and life science companies alike need to conduct due diligence to ensure optimal results and avoid the pitfalls of poor data sources and an over-reliance on technology’s capabilities.

Healthcare 52

Healthcare Innovation Data Analytics 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SurveySensum

NOVEMBER 23, 2023

95% of consumers would read online reviews before making a purchase. This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.

Customer Experience 52

Customer Experience e-support Strategy Customer Expectations 52

Forrester's Customer Insights

NOVEMBER 23, 2023

Use Forrester’s Assessment To Develop Your Journey-Centric Transformation Roadmap Journey centricity requires a change in operating model, moving six operational levers in concert, through three phases of transformation: activate, connect, and extend. It requires a clear plan to guide progress across levers, journey teams, and geographies.

Roadmap 57

Roadmap Connections Customer Centricity Customer Experience 57

My Customer

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued?

Tools 40

Tools Marketing 40

Forrester's Customer Insights

NOVEMBER 23, 2023

Forrester surveyed digital business strategy decision-makers globally on their priorities, investments, and organizational structures.

Survey 58

Survey Strategy Management Customers 58

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Thematic

NOVEMBER 23, 2023

When my kids' school sent me a survey with 15 open-ended questions, I volunteered to help them analyze the data. I was curious what other parents said, but I also wanted to test ChatGPT on this feedback. In this blog post, I’ll share my approach and the prompts used for the analysis. At the end, I’ll summarize the pros and cons of using ChatGPT for analyzing customer feedback and our approach of using Large Language Models at Thematic.

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Feedback How To Analysis Survey 62

Helpware

NOVEMBER 23, 2023

Good inbound call center services are not just recommended to have; they're absolutely vital for modern businesses that want to stay competitive in today's economic conditions. For many companies the statement "customer needs come first" is not just words, it's their philosophy and mantra they repeat every single day. Obviously, if you build all operations keeping in mind customer emotions and attitude, it means communicating with them regularly otherwise, how would you know what they actually w

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Call Center Communication Company Customers 52