Playvox

JANUARY 11, 2024

Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. What is Workforce Management for Call Centers?

Call Center 52

Call Center Management Contact Center Omni-Channel 52

Think Customers

DECEMBER 13, 2021

Are we keeping our CX vows to customers and employees? Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Renewing your CX vows begins with the basics.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

ShepHyken

NOVEMBER 21, 2016

But, we don’t live in a perfect world – and sometimes that experience will be a revelation of flaws with the CX and opportunities to improve customer experience. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. Here are my top five picks from last week. It’s worth it.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Wootric CX Blog

JULY 5, 2020

Customer Experience (CX) metrics have an important role to play in this strategy—something I explored in-depth in a previous post: Customer Experience in the Era of Product Led Growth. This is where CX metrics are so valuable. Their success is rooted in products that end-users love. NPS Surveys ask two questions….

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Comm100

JANUARY 25, 2018

Such information will allow you to find out more about your employees and guide you on how to best serve them to make them comfortable at work. It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy businesses and shareholders. 21% higher productivity.

Customer Satisfaction 103

Customer Satisfaction Survey Feedback eBook 103

Wootric

JULY 5, 2020

Customer Experience (CX) metrics have an important role to play in this strategy—something I explored in-depth in a previous post: Customer Experience in the Era of Product Led Growth. This is where CX metrics are so valuable. Their success is rooted in products that end-users love. NPS Surveys ask two questions….

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52

CSM Magazine

APRIL 11, 2024

The eBook – entitled “ Harnessing the Power of Salesforce ” – is a comprehensive guide that focuses on the importance of organisations having a centralised data strategy to complement any Salesforce implementation.

CRM 52

CRM e-support Customer Experience eBook 52

Qualtrics

DECEMBER 3, 2021

Read our analysis and tips on balancing labor shortage with great CX. Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Workers are actively seeking new roles. The COVID-19 pandemic.

Customer Experience 49

Customer Experience How To Employee Experience Hospitality 49

Qualtrics

JUNE 6, 2019

In 2018, she was recognized by Forbes as a “CMO Next”—one of the 50 Marketing Chiefs Redefining the Role and Shaping the Future. Here are 25 brand experience and marketing thought leaders you should be following on Twitter, so you can learn from their wisdom and vision. Prior to Adobe, she was the VP of marketing for Intel.

Brands 33

Brands Leadership Consulting Travel 33

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.

Trends 84

Trends Self Service Customer Experience e-support 84

Wootric CX Blog

MAY 12, 2020

Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. But it’s also true that there are quite a few nuances that result in a successful survey program. ” Setting up an NPS program?

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

ViiBE Blog

JANUARY 22, 2021

During the interview he dove into 3 main topics: Redirecting your focus during the global health crisis Upcoming collaborations with Zendesk The future of remote assistance. Scroll down to view the full transcript of the interview below. Have additional questions? Click below to join the conversation on Zendesk Startup Central.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40