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8 Best Google Docs Alternatives for 2023

Knowmax

The 8 best Google Docs Alternatives For 2023 1. Zoho Docs. Confluence 3. Quip 4 Dropbox Paper 5. 6 Notion 7.

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Create Help Articles With Confidence Using the New Docs Editor

Help Scout

Through an improved article composition experience and key performance enhancements, the new Docs editor gives teams the ability to confidently create helpful knowledge base articles with ease. Read the full article

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Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More

Help Scout

Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more. Introducing the newest updates to the Help Scout platform! Read the full article

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Make Sure Every Customer Finds an Answer With Docs + Beacon

Help Scout

The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to. Read the full article

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Release Notes: Private Docs Sites, Mailbox API Updates + More

Help Scout

Use private Docs sites in Beacon. Now you can create Docs sites that can only be found and viewed through a Beacon. Quality: HTML tags were sneaking into the meta descriptions for Docs articles, but have now been banished. Did you know you can customize the labels used in Beacon and Docs? What’s New.

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Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Help Scout

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout. Read the full article

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Encouraging Support Teams To Write Help Docs

Help Scout

This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so. Read the full article