Strativity

OCTOBER 11, 2023

The post A Better Company for a Better World — Lessons in Committing Meaningfully To DEI appeared first on Material.

Company 52

Company 52

Help Scout

NOVEMBER 16, 2021

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout. Read the full article

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Customer Enthusiast

FEBRUARY 25, 2022

Regardless of whether they are known for being socially or environmentally progressive, boardrooms are embracing environment, social, and governance (ESG), corporate social responsibility (CSR), and diversity, equity, … Continue reading "Don’t conflate ESG, CSR, or DEI programs with organizational purpose".

Government 52

Government Employee Engagement Engagement Leadership 52

Forrester's Customer Insights

SEPTEMBER 6, 2022

Get some key learnings on building a successful DEI organization from healthcare firm Humana in this preview of a session at our upcoming Technology & Innovation North America event.

Healthcare 26

Healthcare Innovation Technology Employee Experience 26

Qualtrics

MARCH 22, 2021

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . We have worked with companies and DEI experts across the globe to build a validated solution. What is diversity, equity, and inclusion (DEI)?

Technology 29

Technology How To Employee Experience Employee Engagement 29

Forrester's Customer Insights

MAY 26, 2021

Diversity, Equity, and Inclusion (DEI) and Data Ethics are increasingly interconnected, and brands must do both well to foster authentic, meaningful, and sustainable customer relationships. .

Data 42

Data Customer relationships Brands Government 42

Qualtrics

OCTOBER 30, 2020

Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty? But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty?

Strategy 39

Strategy Competitive Advantage How To Tips 39

ShepHyken

JULY 17, 2023

Studies have shown that companies devoted to DEI (diversity, equity, and inclusion) earn 140% more revenue. This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What does DEI mean? How do you promote DEI in the workplace? There is a difference between equality and equity.

Employee Experience 118

Employee Experience Customer Experience Study Culture 118

Qualtrics

MARCH 30, 2021

Embedding DEI across the organization drives better outcomes for all. But too often, DEI initiatives become siloed without creating impact. But decades of so-so progress suggest most organizations are still struggling to build momentum on DEI. DEI is your biggest business success lever. Programmatic approach.

Strategy 26

Strategy How To Competitive Advantage Roadmap 26

Help Scout

AUGUST 22, 2023

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago. Read the full article

Report 76

Report 76

BlueOcean

MAY 5, 2023

It’s easy for any company to publish a DEI statement on their website… and then struggle to follow through within the walls of their organization. Finding a vendor who has successfully implemented DEI initiatives and continues to find ways to improve them everyday requires asking them the hard questions.

Customer Care 156

Customer Care Contact Center Comparison Government 156

Qualtrics

SEPTEMBER 15, 2021

Promote equality and inclusion in your workplace with our DEI eBook. The post How Milwaukee County is getting DEI data right appeared first on Qualtrics. This was used to make the first update to the county’s strategic plan in 20 years. Download Now.

Data 26

Data Leadership Government eBook 26

SAP Customer Experience

NOVEMBER 10, 2022

The Product Support Customer Experience (CX) Diversity, Equity, and Inclusion (DEI) Committee was established on September 8, 2022, with the mission to create a diverse and welcoming work environment for all colleagues.

Meeting 74

Meeting Customer Experience Customers 74

Help Scout

AUGUST 22, 2023

The steps Help Scout has taken to climb out of diversity debt, and the goals we’re setting to reflect a more representative balance across multiple axes of diversity Read the full article

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Clarivate

FEBRUARY 27, 2024

ProQuest: Leading the Way in DEI For decades ProQuest has been creating DEI resources and building diverse collections of educational materials for libraries, enhancing greater representation of collections focusing on underrepresented regions and communities.

Healthcare 52

Healthcare Case Study Resources Government 52

Uplight

JANUARY 9, 2024

This distinction highlights Uplight’s commitment to its employees and recognizes Uplight’s strong benefits, remote and flexible work offerings, focus on diversity and inclusion (DEI) in addition to meaningful, mission-driven work in the field of clean energy and a cleaner future for our Read More The post Uplight Recognized as a Best Place to Work (..)

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Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. To tackle this, many Admissions departments have implemented DEI initiatives to attract and support underrepresented groups.

Effort Score 130

Effort Score Policies Course Culture 130

Forrester's Customer Insights

MARCH 13, 2024

People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.

Innovation 56

Innovation Resources Insurance Banking 56

Qualtrics

MARCH 2, 2021

Learn from the experts taking action to improve DEI. The post Airbnb DEI Chief on 9 ways to create a culture of belonging appeared first on Qualtrics. They do this by inviting a wide array of voices – especially those that have been underrepresented in the decision-making process – to contribute. How to create a culture of belonging.

Culture 47

Culture Employee Engagement Roadmap Engagement 47

Help Scout

AUGUST 22, 2023

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year ago Read the full article

Report 40

Report 40

Help Scout

AUGUST 22, 2023

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face. Read the full article

Survey 40

Survey 40

InMoment XI

MARCH 1, 2023

Through our unique Consumer Duty Taxonomy consisting of DEI, Compliance, and the Financial Services Industry Pack, we can identify those customers who are NOT getting the right outcomes, and provide recommendations on how to improve their experience. #5:

Financial 260

Financial Consumers Customer Centricity Meeting 260

Horizon CX

AUGUST 7, 2023

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology.

Culture 130

Culture Innovation Groups Communication 130

Quadient

JULY 21, 2022

Salesforce, l'azienda leader nel mercato dei programmi di Customer Relationship Management (CRM), definisce il CRM come "la tecnologia per la gestione di tutte le relazioni e le interazioni dell'azienda con i clienti effettivi e potenziali". Spiegare in che modo i punteggi di soddisfazione dei clienti influiscono sui vostri futuri sviluppi.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Customer Journeys 52

Merkle

JUNE 8, 2023

I Am Merkle is our interview series led by Merkle's DEI team, highlighting the exceptional individuals that contribute to the diverse and vibrant work environment at Merkle.

Consulting 52

Consulting Technology Strategy Engagement 52

CSM Magazine

DECEMBER 21, 2022

Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. In today’s modern world, focusing on DEI is essential to increasing job satisfaction and employee engagement levels. Promote Diversity, Equity, and Inclusion in the Workplace.

Policies 52

Policies Social Media Culture Employee Engagement 52

Qualtrics

JULY 15, 2021

Today we’re publishing our DEI report, as part of our ongoing commitment to transparency. Qualtrics DEI bi-annual report - Q2 2021. To be successful, DEI needs to be elevated beyond the office’s DEI leader. For more than a year, we all faced incredible challenges. Going forward, we will share our data twice a year.

Report 49

Report Employee Experience Measurement Culture 49

Merkle

APRIL 20, 2023

This month, the Merkle Americas DEI Team is putting a spotlight on the leads of the Enablement Group, particularly those from the Mental Health & Wellness Affinity Groups for Stress Awareness Month.

Groups 52

Groups 52

Strativity

AUGUST 17, 2023

Our initiatives are always a work in progress, and we’ve learned a few valuable lessons on our journey towards establishing greater DE&I.

Company 52

Company 52

Merkle

JANUARY 13, 2023

At Merkle, our DEI team is thrilled to unveil two innovative internal programs that are sure to help our employees reach new heights in both their personal and professional lives.

Innovation 52

Innovation Groups Tools Strategy 52

Merkle

MAY 22, 2023

I Am Merkle is our interview series led by Merkle’s DEI team to showcase the individuals who make Merkle a diverse and unique place to work.

Study 52

Study 52

C Space

JUNE 21, 2021

Are companies really progressing DEI agendas forward, or are they just getting policies aligned with a new baseline? Are companies really progressing DEI agendas forward, or are they just getting policies aligned with a new baseline? Today, DEI is no longer a political topic. Some say they are.

Policies 52

Policies Consulting Groups Government 52

Merkle

DECEMBER 12, 2022

Learn about her work, what inspires her, how she became involved in DEI initiatives, and more. This month, we talk to Misa Fujii, an SEM Analyst within Merkle’s Amazon team. I Am Merkle is a series of interviews that showcase the individuals who make Merkle a unique and diverse place to work.

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West Monroe

DECEMBER 1, 2021

West Monroe and a panel of business leaders had a candid discussion on the role inclusion and diversity plays for customers.

Customers 52

Customers 52

SurveyGizmo

SEPTEMBER 24, 2020

The world is talking more than ever about diversity, equity and inclusion (or DEI). As a company, we launched our own DEI program and have hired a firm to help us to be our best. Diversity, Equity and Inclusion at SurveyGizmo. We at SurveyGizmo are thrilled and so supportive of including every voice in making things better.

NPS 98

NPS Customer Centricity Tips Survey 98

Quadient

JULY 21, 2022

Tuttavia, Omdia, leader globale nel settore delle ricerche sui mercati tecnologici, stima che il 73% delle imprese fatica a soddisfare le crescenti aspettative dei clienti. La loro strategia non è più definita solo dalla riduzione dei costi e dei rischi, ma si sta spostando verso l'offerta di valore. Livello 5: Informazione.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Roadmap 40

SurveyGizmo

MAY 26, 2021

Diversity, Equity, Inclusion, and Belonging (DEI&B) topics have recently come to the forefront of our thinking. Listen to this insightful Alchemer webinar to learn how to foster an inclusive and equitable working experience for your employees with a comprehensive and well-executed DEI&B strategy. Download the Report.

Tips 52

Tips Course Survey Report 52