BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. What languages do you currently support? Reporting Customization and Client Access What custom reporting capabilities do you have?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Unfortunately, we could not partner with a US-based call center, leading us to outsource call center operations in 2005. Did you know that the Philippine BPO industry is projected to hit US$37.87 based call center.

Call Center 98

Call Center Leadership Culture Customer Centricity 98

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Keep reading as we’ll show you why healthcare call center outsourcing in the Philippines is worth it.

Call Center 52

Call Center Healthcare Company Hospitality 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. Outsource the complexity and own the customer experience.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

BlueOcean

JANUARY 20, 2023

If you’re faced with the decision to find a new customer care outsourcer in the post-pandemic era, now’s the time to dive in. And second, there’s no doubt that the pandemic and the social justice movement have evolved what you need from a customer service provider – and your RFP should reflect that. Hourly staff?

Contact Center 156

Contact Center Customer Care Comparison Culture 156

Magellan Solutions

MARCH 22, 2024

Technology has become integral to business operations, enabling companies to expand their teams, reach broader customer bases, and streamline processes. However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play.

Software 52

Software System Resources Communication 52

Magellan Solutions

APRIL 16, 2024

Your website is often the first thing potential customers see when interacting with your business. It is your online storefront, a handshake with potential customers, and a powerful marketing tool. But here’s the catch—outsourcing company websites to experts might just be the secret sauce you’ve been missing.

Company 52

Company Guidelines Tips Call Center 52

BlueOcean

SEPTEMBER 4, 2019

Considering outsourced customer service for the first time? It’s likely you already outsource many other areas of your business, but we get it: outsourcing those critical frontline interactions with your customers feels like a whole new ballgame. The Impact of Outsourcing on Your Bottom Line.

Customer Service 159

Customer Service Contact Center Customer Care Training 159

Magellan Solutions

APRIL 25, 2023

How do you rate your customer support services? Every business must exhibit excellent customer support services to win more loyal customers. The customer support service levels reflect how well you’re able to respond to customers’ inquiries and resolve their concerns.

Call Center 52

Call Center Poor Customer Service Customer Service Representative Customer Care 52

Helpt

JANUARY 16, 2024

Introduction So you've decided to outsource your tech support? Perhaps the driving force behind this choice was your ambition to offer 24/7/365 support , a necessity in today's always-on world. Let’s keep it simple and break up “outsourcing” into two categories: external IT support, and embedded help desk.

Comparison 52

Comparison Case Study Customer Satisfaction Culture 52

Magellan Solutions

NOVEMBER 10, 2023

When one searches for “outsourcing countries” on the internet, Outsourcing Philippines vs India stands out. Because these two countries offer outsourced services that can cater to businesses of all kinds. India offers reasonable labor rates and is a viable outsourcing alternative. Intrigued why?

Culture 52

Culture Government Financial Transportation 52

Magellan Solutions

NOVEMBER 24, 2023

A 5% increase in customer retention can increase business profits by up to 95%! Customer satisfaction can influence customer loyalty, retention, and referrals. Moreover, it’s a lot cheaper to retain existing customers than to acquire new ones. Among the most popular outsourcing centers worldwide is the Philippines.

Customer Experience 52

Customer Experience Government Multi-Channel Social Media 52

BlueOcean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

Contact Center 177

Contact Center Customer Care Measurement Report 177

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Software System Training 52

Magellan Solutions

MARCH 27, 2024

The question “What is technical support ?” Did you know that nearly 8 out of 10 businesses are outsourcing their information technology (IT) functions? However, managing technical support can be time-consuming and costly and distract you from your core business goals. What Is Technical Support?

Call Center 52

Call Center Software Customer Satisfaction Self Service 52

Magellan Solutions

NOVEMBER 7, 2023

Outsourcing is becoming a trend in the business world right now. Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 Companies of all sizes are realizing the benefits of outsourcing. It’s no wonder that outsourcing has become such a popular business strategy.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. Outsourcing IT operations boosts growth and cuts organizational costs by emphasizing the strategic benefits. This article explores the advantages of IT outsourcing in various dimensions.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

CSM Magazine

SEPTEMBER 26, 2023

Outsourcing firm receives recognition from the Society of Consumer Affairs Professionals. based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Our award winners exemplify the values and dedication we have to our clients.”

Innovation 59

Innovation Training Industry Customer Service 59

Helpt

FEBRUARY 27, 2023

SMBs may hesitate to invest in technical support due to their focus on growth, but outsourcing can boost revenue and growth simultaneously. One way to achieve this goal is by investing in customer experience. By outsourcing tech support, businesses can achieve these benefits and make more money in the long run.

Competitive Advantage 52

Competitive Advantage Exceptional Customer Service Customer Satisfaction Loyalty 52

Magellan Solutions

JANUARY 29, 2024

However, there is a strategic solution to these problems—outsourcing accounts payable. Now that we’ve acknowledged the common challenges in managing supplier invoices and vendor payments, let’s explore how outsourcing accounts payable can be the game-changing solution your business needs.

Financial 52

Financial Return on Investment Fashion Metrics 52

Call Experts

NOVEMBER 4, 2021

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. What is outsourcing customer service?

Customer Service 98

Customer Service Contact Center e-support Hospitality 98

Magellan Solutions

NOVEMBER 8, 2023

Get this: Companies prioritizing improving the customer experience see an 80% rise in revenue. Imagine your business running smoothly, offering top-notch customer support 24/7, expanding your operations, and cutting expenses. Are you looking to enhance your customer support operations? Fantastic, right?

Call Center 52

Call Center Company Culture Innovation 52

ShepHyken

MAY 10, 2019

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. Sadly, even in the era of digital media and sharing, many organizations still fail to allocate enough resources to their customer support.

Resources 108

Resources Customers Groups Customer Service 108

Magellan Solutions

SEPTEMBER 28, 2021

Some may assign an in-house staff to man the phone to answer any incoming calls from customers and stakeholders. Missed calls may cost money and may affect the customer experience and satisfaction of your company. A dedicated phone answering service ensures every call to your business is handled well. Capture each opportunity.

Industry 98

Industry e-support Competitive Advantage Entertainment 98

Magellan Solutions

JANUARY 12, 2024

That’s why Magellan Solutions’ 24/7 tech support is here to provide reliable assistance whenever needed. Experience the value of 24/7 technical support and how Magellan Solutions goes beyond being just a service provider. Explore the world of Magellan Solutions’ 24/7 tech support services.

Customer Satisfaction 52

Customer Satisfaction Call Center Software Measurement 52

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. Additionally, 79% of them find phone support satisfying.

Customer Engagement 98

Customer Engagement Engagement e-support Call Center 98

Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings.

Innovation 179

Innovation Rewards Programs Return on Investment Resources 179

BlueOcean

AUGUST 6, 2020

You may have pushed pause on your decision to find a new customer care outsourcer, but now’s the time to dive back in. And second, there’s no doubt that the pandemic and the social justice movement has evolved what you need from a customer service provider – and your RFP should reflect that. Client Service. Hourly staff?

Contact Center 156

Contact Center Customer Care Comparison Culture 156

CSM Magazine

JUNE 13, 2023

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. These solutions provide a dedicated team of trained professionals who specialize in managing customer inquiries and support services.

Call Center Solutions 52

Call Center Solutions Call Center Exceptional Customer Service e-support 52

Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. What are the benefits for Talkdesk customers?

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

Magellan Solutions

MARCH 19, 2024

The back office meaning often gets overshadowed amidst the buzz of customer interactions. increase in customer satisfaction, a 5.4x increase in customer satisfaction, a 5.4x Back-office operations are the vital foundation that supports every organization. improvement in quality SLAs met, and a remarkable 11.7x

Examples 52

Examples Financial Competitive Advantage Resources 52

Magellan Solutions

SEPTEMBER 28, 2021

Some may assign an in-house staff to man the phone to answer any incoming calls from customers and stakeholders. Missed calls may cost money and may affect the customer experience and satisfaction of your company. A dedicated phone answering service ensures every call to your business is handled well. Capture each opportunity.

Industry 90

Industry e-support Competitive Advantage Entertainment 90

CSM Magazine

OCTOBER 5, 2022

Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service or product orders, requests, and issues. The BPO company should be able to deliver excellent customer satisfaction.

Retail 52

Retail Customer Service Self Service Ecommerce 52

Magellan Solutions

JANUARY 7, 2024

Telemarketing may have built a somewhat unsavory reputation to many customers. The Philippines has been one of the fastest-rising hotspots for outsourced telemarketing worldwide, and there are plenty of good reasons why. It also helps them make sound and informed decisions about which customers to call.

Call Center 52

Call Center Telecommunications Hospitality Sales 52

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Staying motivated and focused on selling can be hard when you’re stuck typing instead of talking to customers.

CRM 52

CRM Sales Data Customer relationships 52

BlueOcean

JANUARY 8, 2019

One negative customer experience may seem like a drop in the ocean of all your customer interactions, but it’s never that simple. It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299