InMoment XI

APRIL 23, 2024

InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions. In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Happy or Not

NOVEMBER 8, 2023

Data is what makes today’s business world run. Without data, decisions and improvement would be random, leaving success a matter of luck. One key data point to consider when looking to improve the business processes is customer satisfaction and the level of customer service.

Analytics 36

Analytics Data Customer Satisfaction Retail 36

InMoment XI

MAY 30, 2018

Spring is in the air and with Summer on the way, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays. As a fan of analytics, I enjoy delving deeper. View Article.

Data 200

Data Analytics Retail 200

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. You can use this integration for traditional models as well as large language models (LLMs).

Data 79

Data Policies Training Connections 79

Happy or Not

JANUARY 5, 2023

Trustworthy customer feedback data from all touch points has therefore become a necessity, rather than a convenience. . Less friction and more flexibility bringing better insights, along with more integrations, and even more trustworthy data are some of the hot topics for HappyOrNot offering in 2023. But that’s not enough.

Feedback 69

Feedback Data Customer Centricity Retail 69

Circular Edge

MAY 17, 2023

Unleashing the Power of Data: Exploring Power BI Integration with JD Edwards Blog Credit: Ashim Lakhpat Introduction: In today’s data-driven business landscape, organizations rely on powerful tools to extract actionable insights from their vast amounts of data.

Data 52

Data Competitive Advantage Analytics Report 52

InMoment XI

FEBRUARY 12, 2024

However, creating an integrated CX program can make this easier than you might think. At InMoment, we are dedicated to delivering tangible business value and bolstering your bottom line through a comprehensive integrated CX approach. What is Integrated Customer Experience (CX)?

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Lumoa

APRIL 28, 2024

Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Your time to value is shorter and you will get insights from your data typically within one month from the contract start. Lumoa is known for its simple yet powerful solution.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

InMoment XI

DECEMBER 13, 2018

Most of us intuitively know that bringing together data from multiple sources or taking a multi-faceted approach to answering a research question usually yields more impactful results than employing a narrow and focused approach.

Data 200

Data Course B2B 200

InMoment XI

MARCH 18, 2024

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

iPerceptions

FEBRUARY 10, 2021

How do integrations help add context to your disparate data sources and help you better understand and boost CX? The post How Customer Data Integration Leads to CX Mastery appeared first on Astute. We take a look in this post.

Data 62

Data Customers Voice of Customer Report 62

InMoment XI

FEBRUARY 16, 2024

Surprisingly, a staggering 85% of valuable customer data remains untapped, residing in various teams, systems, and silos. This is where the need for a fully integrated transformative business strategy becomes apparent. This diverse data set helps decode emotions, understand behaviours, and enable informed actions.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

APRIL 24, 2024

An omnichannel contact center strategy enables the creation of superior patient care by seamlessly integrating various communication channels. Expand Your Contact Center Strategy If you operate a contact center, chances are you’re collecting data from various channels like calls, chats, social media, and surveys.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers.

Data 52

Data Marketing Multi-Channel B2C 52

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. Integrating multiple software applications is a layered process. Out of the Box Connectors.

Connections 91

Connections Data Multi-Channel User Experience 91

SAP Customer Experience

JULY 28, 2022

Collecting customer data. Background and Overview It is not a new thing that companies are willing to spend millions on market research just so that the businesses can better understand what consumers are after. Meanwhile, businesses focusing on customer experience enjoy an 80% revenue spike. Do you see the connection?

Data 80

Data Connections Consumers Customers 80

Alida

JANUARY 8, 2020

According to a recent Forrester report , “consumers are more aware than ever that companies collect and use their personal data for marketing and advertising purposes.”.

Data 195

Data Advertising Report Consumers 195

InMoment XI

FEBRUARY 14, 2024

Omnichannel customer experience refers to providing a seamless and integrated experience for customers across multiple channels or touchpoints. Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints. What is Omnichannel Customer Experience?

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

InMoment XI

FEBRUARY 7, 2024

Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. This is where integrated CX comes into play.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center CRM Data Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center CRM Data Customer Service 82

Calabrio

MAY 3, 2016

When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers.

Analytics 100

Analytics Data Contact Center Analysis 100

Confirmit

MAY 14, 2020

• To integrate transactional data and siloed data from other business systems. In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss ways you can find or supplement insights beyond the survey. We’ll discuss how: • To generate insights at every touch point.

Data 52

Data Survey Analytics Innovation 52

Confirmit

APRIL 28, 2020

To integrate transactional data and siloed data from other business systems. In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss ways you can find or supplement insights beyond the survey. We’ll discuss how: To generate insights at every touch point.

Data 52

Data Survey Analytics Innovation 52

InMoment XI

DECEMBER 15, 2022

To help you out, our experts have pulled together a plan to help you mine the data that is going to help you uncover, and take advantage of new digital trends. Build a Strong Foundation with Integrated Experience Strategize New Customer, Employee, & Non-Buyer Signals Don’t Settle for Snapshots—Aim for Actionable Intelligence.

Trends 529

Trends How To Social Media Survey 529

InMoment XI

JANUARY 22, 2024

AI’s ability to analyze and interpret vast data sets is redefining how financial institutions interact with their customers, offering more personalized, efficient, and secure services. Predictive insights are also key in identifying and preventing potential fraudulent activities by recognizing patterns in customer data.

Banking 260

Banking Financial Social Media Chatbots 260

Bob Hayes

SEPTEMBER 27, 2018

In this paper, I show you how marketers can improve their customer retention efforts by 1) integrating disparate data silos and 2) employing machine learning predictive analytics. In our world of Big Data, marketers no longer need to simply rely on their gut instincts to make marketing decisions. number of variables).

Data 84

Data Marketing Healthcare Effort Score 84

Bob Hayes

SEPTEMBER 27, 2018

In this paper, I show you how marketers can improve their customer retention efforts by 1) integrating disparate data silos and 2) employing machine learning predictive analytics. In our world of Big Data, marketers no longer need to simply rely on their gut instincts to make marketing decisions. number of variables).

Data 81

Data Marketing Healthcare Effort Score 81

Merkle

NOVEMBER 8, 2022

Organizations are constantly being informed by data, and as they continue to progress and innovate, there’s a real need to manage more massive volumes of data, especially within the marketing and advertising technology space. Data is crucial for many reasons.

Competitive Advantage 98

Competitive Advantage Data Return on Investment Advertising 98

Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. This isn’t just data; it’s an immediate, clear-cut view of customer reception.

Analysis 394

Analysis Software Comparison Social Media 394

Forrester's Customer Insights

AUGUST 31, 2021

Does your organization struggle with issues of data integrity? Find out what three of the most common data integrity challenges are and how you can solve them.

Data 40

Data Government Analysis Customers 40