Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. Discover Kayako Self Service.
InMoment XI
MAY 3, 2023
When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference. With the right vendor, you can ensure that your CX program delivers the desired results and improves your customer satisfaction , loyalty , and revenue. What Is a Full Service CX Solution? Self-Service v.
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TechSee
MARCH 21, 2024
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. However, the installation process for fiber optic services, particularly for residential customers, often presents significant challenges.
TechSee
MARCH 7, 2022
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?
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The customer engagement challenges facing organizations have changed – so a new approach is needed. Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony.
Team Support
APRIL 12, 2024
In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.
Team Support
MARCH 18, 2024
In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Schedule a Demo with us today!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. That’s right. This eBook details it all!
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track? Go-live is just the beginning: Best practices to optimize customer engagement. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform.
Speaker: Tom Lewis, CEO of SmartAction
However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service? How your competitors use customer data for an effortless experience. Which CX functions are required to architect and manage self-service applications.
To retain customers, companies need to work on the experience they provide and be available 24/7 through all imaginable communication channels.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
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