Customer Success Handbook Management User Experience 
Gainsight
MAY 3, 2022
To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.
Happy or Not
DECEMBER 23, 2021
Boosting customer success . We remodeled our Help Center (formerly the Customer Community), and did an overhaul of our Handbook based on our customer’s feedback to deliver improved materials and an enhanced user experience. . Our focus is our customers! HappyOrNot Success services.
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Gainsight
NOVEMBER 10, 2021
Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Product improvements are essential to selling your product and keeping customers on board. .
Gainsight
JUNE 17, 2022
Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.
Gainsight
NOVEMBER 16, 2021
As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. Understand the customer experience.
Gainsight
NOVEMBER 10, 2021
Let’s face it: Successful SaaS companies don’t operate the way they used to. If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. And in the modern SaaS world, that means mastering product-led success. . What is product-led success?
Gainsight
MARCH 29, 2022
As a product leader or manager, it may feel like you’re being asked to help your company outrun the competition while the field becomes more and more crowded. Here’s how product-led growth strategies help your company stand out: They rally your teams around a better user experience. They lower customer acquisition costs.
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