Customer Service Strategies Customer Service Training Feedback Management 
ShepHyken
NOVEMBER 9, 2023
This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. A customer service manager’s main priority is to retain customers. Either way, this article is for you.
ShepHyken
MARCH 12, 2024
The personality comes from the top and makes its way through the entire organization, eventually being felt by the customers. Manage Every Moment: I have always been a huge fan of Jan Carlson’s Moments of Truth concept, in which every interaction a customer has with a company is an opportunity for them to form an impression.
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ShepHyken
NOVEMBER 3, 2021
I would love to get some service-related feedback. My hotels have struggled this year with our service scores. Do you consistently train and have daily or weekly huddles where you discuss the service opportunities that were missed in the last day (or week)? . These questions are for you and your management team.
ShepHyken
AUGUST 16, 2021
(Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media. It’s become the preferred way to ask questions, relay information, and receive feedback. My Comment: I’m a big fan of using social media to enhance the customer experience.
ShepHyken
SEPTEMBER 21, 2022
Get and act on employee feedback. Employees want to give feedback but often feel uncomfortable doing so. So, make it easy for employees to share their feedback. Some companies have a formal feedback program that makes it easy for employees to share ideas to improve virtually every area. Leadership must be approachable.
ShepHyken
APRIL 13, 2022
I’ve written about being a 12-year-old birthday party magician when my parents taught me some basic customer service lessons. Show up on time, say thank you, follow up to get feedback, and a few other important lessons that any and every business should practice. She appreciated my assistance, but my manager didn’t.
CSM Magazine
OCTOBER 19, 2023
Jayride also employs machine learning algorithms to filter out artificial quote requests generated by bots, allowing them to focus on genuine customer demand. They use Natural Language Processing (NLP) tools to sift through customer feedback, turning qualitative data into actionable insights.
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