ShepHyken

AUGUST 31, 2020

(Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? My Comment: Some of our readers may know that I’m writing another book about getting customers to come back. The more formal name for that is “customer retention.” This article covers that and much more.

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Customer Service Social Media Customer Service Training Infographics 107

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? Connect with Shep on LinkedIn.

Self Service 67

Self Service Customer Service Social Media Ecommerce 67

ShepHyken

MARCH 13, 2017

47 Social Media Statistics to Bookmark for 2017 by Alex York. Sprout Social) Right when you think you’re getting a grasp on your demographics, buyer habits and trends on social media, something new changes and turns your data into old news. 89% of social media messages to brands go ignored.

Social Media 90

Social Media Customer Service Infographics Retail 90

Comm100

DECEMBER 19, 2017

These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.

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Strategy Customer Experience How To Customer Journeys 294

ShepHyken

SEPTEMBER 26, 2022

It’s possible to get powerful insights by looking at different touchpoints, which include calls, websites, social media, reviews, and more. Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member. Sending customer retention emails is one way to help accomplish this.

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Customer Service Customer Retention Tips Analytics 67

ShepHyken

SEPTEMBER 10, 2023

.” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad Cleveland is a global expert in customer strategy and managemen t.

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ShepHyken

MARCH 3, 2019

My Comment: The concept of omnichannel simply means a customer can connect with you, seamlessly, a number of different ways; in person, phone, message, social media channels, etc. 5 Ways to Improve Customer Retention With Email Marketing by Emil Kristensen. Some companies do this better than others.

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Customer Service Omni-Channel Customer Retention Case Study 95

ShepHyken

APRIL 17, 2017

My Comment: There is a difference between a customer loyalty program and a customer retention program. A repeat customer may not be a loyal customer. The goal of saving a defecting customer isn’t about making them loyal. Social media gives customers a loud voice and a huge platform.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

ShepHyken

FEBRUARY 21, 2022

How to Use Content Marketing for Customer Retention and Loyalty by Express Computer. Express Computer) It is indeed an undeniable fact that customers that are happy and satisfied tend to stick around for long. It also adds to the customer experience. How To Be A Customer Experience Clairvoyant by Chip Bell.

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Customer Service Customer Retention Customer Satisfaction Social Media 70

Michel Falcon Experience

JANUARY 16, 2020

If you want to earn more customers quickly you could launch a Facebook ad campaign tomorrow, send people to a landing page and begin converting some of them into customers (not as easy as that but fairly close). To create your customer experience strategy you could do a number of things (three of which are listed later in this post).

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Customer Journeys Strategy Customer Experience How To 88

CSM Magazine

DECEMBER 29, 2022

Train your employees well so that they can provide excellent customer service. Train your employees well and customer service training should be an integral part of their professional development. Use the latest technology to enhance customer service.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. SparkCentral) Social media isn’t just for marketing anymore.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ProProfs Chat

JUNE 15, 2020

In this process, customer service software can be a great help as numerous well-developed solutions of this type offer the option of storing and managing customers’ profiles highly efficiently. . #3. Make Use of Social Media. Create the Content Your Customers Need. Pay More Attention to Customer Retention.

Strategy 105

Strategy Social Media e-support Software 105

ShepHyken

DECEMBER 3, 2018

4 Negotiation Strategies for Managing Difficult Retail Customers by Dean Kaplan. Retail Customer Experience) Difficult customers can cause stress for employees, damage to the bottom line, and thanks to social media, harm to the reputation of your business. by Manish Nepal . Follow on Twitter: @Hyken.

Customer Service 103

Customer Service Retail Airlines Social Media 103

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Dan’s 20-year career has consistently focused on delighting customers. He is an international keynote speaker who believes that a remarkable customer experience is your best marketing.

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Customer Experience Customer Service Social Media Consulting 147

Stella Connect

DECEMBER 15, 2021

Having to repeatedly call, email, chat, text, and even reach out via social media for help. It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. 4 Critical Customer Support Trends and Why They Matter for Your Business.

Trends 75

Trends Poor Customer Service Consumers Social Media 75

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Dan’s 20-year career has consistently focused on delighting customers. He is an international keynote speaker who believes that a remarkable customer experience is your best marketing.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

AUGUST 23, 2022

Providing a remarkable customer experience regardless of the industry will provide future growth opportunities for your business. The ROI Value In Better Customer Service. Customer service is the lifeblood of any business. Engaging social media. To do so, consider providing; Exclusive deals.

Customer Service 52

Customer Service Management Rewards Programs Social Media 52

ShepHyken

AUGUST 8, 2022

That said, you’ll enjoy this author’s version of how to WOW your customers. 5 Ways to Drive Customer Retention in a Post-pandemic World by Katie Fairchild. Customer retention statistics show that 65% of a company’s business comes from its existing customer base. Follow on Twitter: @Hyken.

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Customer Service Culture Customer Retention Video 23

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are five customer experience strategies from RH.

Customer Service 13

Customer Service Loyalty Programs Social Media Culture 13

Magellan Solutions

MARCH 24, 2020

Companies that outsource customer service have discovered and understood the fundamental element of business success — customer retention. Businesses exist because of customers. Customers rely on businesses to make their lives easier. The better the service quality, the stronger the connection will become.

Company 40

Company Customer Service Call Center Telecommunications 40

ShepHyken

SEPTEMBER 12, 2022

3 Marketing Lessons From Zappos’ Social Media Team by Aaron Templer. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. My Comment: Zappos is one of the iconic customer service brands, known for delighting customers with a level of WOW customer service.

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

Comm100

DECEMBER 12, 2017

Quality management means proactively improving the customer experience by researching the ‘why’ and ‘how’ of the customer journey. Here is a framework you can use to manage the quality of your customer experience. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

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Training Customer Experience Customer Journeys How To 107

ShepHyken

SEPTEMBER 27, 2021

Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Find ways to promote your customers on social media. It’s a simple idea.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ShepHyken

OCTOBER 31, 2022

All of a sudden, you start seeing ads on your social media pages, again and again. As the title of the article implies, don’t spook your customers. 3 Steps to Get Ready for Siri, Alexa and Other Machine Customers by Christopher Sladdin. How Does the Physical Customer Experience Impact the Digital CX?

Customer Service 12

Customer Service Social Media Advertising Retail 12

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

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Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

FEBRUARY 15, 2022

Through her social media interactions, Johnson encourages her followers to think creatively to come up with better ideas – an important skill for customer support teams. Jay Baer is a customer experience advisor who assists brands in attracting and keeping customers. Chelsea Krost. Jeanne Bliss. Lincoln Murphy.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

AUGUST 22, 2022

If they don’t, the hotel will lose them and their circle of contacts as customers. The hotel’s reputation may be damaged if unhappy guests use social media to amplify their dissatisfaction with customer service during their stay. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14