Customer Philosophy, Customer Retention and Engagement

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Maz Iqbal

JULY 28, 2014

Communication is more than bombarding customers with sales messages across any number of channels. Personal is more than sending the customer emails and addressing her by using her name. Engagement is more than a customer opening up your email and clicking your offer.

Customer Philosophy

Customer Philosophy CRM Customer Centricity Customer Retention

Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

JUNE 21, 2018

If only we encountered more companies who embrace a similar mindset when it comes to knowing how customers experience their products and services. We would see impressive strides in customer engagement and customer retention. Gather external research that’s relevant to your market.

Customer Journeys

Customer Journeys Customer Philosophy Exercises Customer Retention

Customer Experience Update

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Customer Journey Mapping: It?s Not Just About the Destination

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