ClearAction
AUGUST 16, 2016
Strategic Customer Experience Action on Voice of Customer Lynn Hunsaker. Strategic customer experience results require a strategic approach in the way we collect data and in the way we take action on it. There’s really no way to separate customers, as our ultimate funders, from any other business strategy.
Lumoa
NOVEMBER 7, 2022
Bain & Company accurately describes t he balance companies need to achieve with storing and using data: “Privacy concerns have become acute as companies, governments and other organizations collect more customer data. This is great news for teams that are looking to dig deeper into their Voice of Customer data.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
OCTOBER 7, 2014
There are a lot of components to consider as you dive in, from executive buy-in to organizational alignment to governance and more. The map is created from the customer''s viewpoint, not yours. But it is the backbone of your customer experience management efforts. It''s not linear either, nor is it static.
ClearAction
DECEMBER 14, 2017
Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around! Indeed, CEM encompasses all of these practices, and more.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
ClearAction
DECEMBER 14, 2017
Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around! Indeed, CEM encompasses all of these practices, and more.
CX Journey
NOVEMBER 10, 2015
social media, call center data/feedback, voice of customer through employees) is an "always on" venture. Governance : Governance is about both oversight and execution. Governance : Governance is about both oversight and execution. And none of them are "one and done" tools.
Expert insights. Personalized for you.
48 
Let's personalize your content