Lumoa

NOVEMBER 7, 2022

With new advancements in Natural Language Processing and speech-to-text recognition, organizations are seeing more value from analyzing their customer voice conversations – with less time and effort invested in the analysis. #6 This is great news for teams that are looking to dig deeper into their Voice of Customer data.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

ClearAction

DECEMBER 14, 2017

Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around! Customer references — testimonials from customers.

Customer Care 66

Customer Care CRM Customer Experience CEM 66

ClearAction

DECEMBER 14, 2017

Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around! Customer references — testimonials from customers.

Customer Care 59

Customer Care CRM Customer Experience CEM 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Additionally, customer experience design can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Successful organizations will drive deep, orchestrated transformation rather than just fixing customer issues or tracing scores.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160