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InMoment XI
MAY 14, 2022
How do they contribute to fulfilling your individual needs? And how do your shopping dollars help craft—and confirm—your personal identity? Over the past few decades, InMoment has collected and analyzed feedback from billions of customer experiences. So, Why Do Customers Choose Their Favorite Brands?
Kayako
JULY 28, 2022
Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. When looking at actual customer behavior, the opposite is true. Maybe has to wait on hold.
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NICE inContact
OCTOBER 10, 2019
If ice cream flavors were brands, I’d be a die-hard customer devoted to The Mint Chocolate Chip Company for life. Here are some of the most revealing statistics on customer experience and customer retention. YoY increase in customer retention, while those without one only see a change of 2.9% Am I a creature of habit?
GetFeedback
DECEMBER 21, 2018
It’s important for businesses to understand what contributes to churn in order to address those issues—and ultimately drive customer retention. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. American Express ).
BirdEye
NOVEMBER 8, 2023
If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. This is where businesses are appraised, critiqued, and advocated for by customers. No new reviews on your new eCommerce site?
Think Customers
JUNE 29, 2022
Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. Here are a few highlights: Customer expectations raise the stakes for digital CX. But a just-in-time experience is one thing—consumers have higher expectations when it comes to services used over the long-term.
Vonage
DECEMBER 8, 2016
In today’s digital world, customer expectations have never been higher – and neither has the number of them who are prepared to jump ship if your business doesn’t meet them. According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service.
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