Vonage

JUNE 23, 2017

And taking it a step further, the entire customer experience is your best marketing. Find out how you can make customer engagement a winning strategy. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Read more from Shep Hyken.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

ShepHyken

AUGUST 1, 2022

Despite Importance of Customer Engagement, Few Companies Excel at It, HBR Finds by destinationCRM. Destination CRM) In a new report, HBR found that while 88 percent of global business leaders recognize that customer engagement has a significant impact on their organizations’ bottom line. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service B2C B2B Guest Experience 71

ShepHyken

OCTOBER 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. “Old school” ideas may have more relevance than you think. . Follow on Twitter: @Hyken.

Fashion 154

Fashion Customer Service Training Technology Communication 154

ShepHyken

JANUARY 3, 2022

(Entrepreneur) Customer service begins and ends with the way your employees treat browsers and buyers. My Comment: I’m always interested in reading articles on customer service training. Biden Administration Made Major Customer Experience Moves in 2021 by Frank Konkel. Follow on Twitter: @Hyken.

Customer Service 73

Customer Service Customer Service Training Government Policies 73

ShepHyken

SEPTEMBER 7, 2020

Customer Experience or Customer Engagement – what’s the difference and how do you truly engage? CustomerThink) Customer experience is traditionally focussed on flexing what you do to meet customer expectations. My answer is that customer engagement is what can enhance the customer experience. (Of

Customer Service 92

Customer Service Customer Retention Feedback Customer Centricity 92

ShepHyken

MAY 4, 2022

Take a lesson from Bailee and say something nice at the beginning of every conversation with a customer, colleague, friend, or family member.? . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. The post Everyone Deserves a Compliment??

Airlines 130

Airlines Customer Service Training Course Engagement 130

Blake Morgan

JANUARY 20, 2022

His blog, Customers That Stick, features interviews with top CX leaders and answers common customer-related questions. . He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . Adrian Swinscoe . Annette Franz . Jeff Toister .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

JULY 30, 2018

The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? Why is customer service training so important? by Flow XO. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

ShepHyken

JULY 27, 2022

You’ll notice more customer engagement, employees will evangelize your brand, and even more importantly, they will stay! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Be purposeful about what makes your company a great place to work.

Culture 68

Culture Employee Experience Customer Service Training Training 68

ShepHyken

MAY 18, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken . The post Answer the Question the Right Way?

Customer Service Training 121

Customer Service Training Training Customer Service Communication 121

Experience Investigators by 360Connext

JANUARY 28, 2020

Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: How to Improve Customer Service Training with Simple Metrics.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

OCTOBER 17, 2018

Engagement: This starts with having active conversations with your customers, in person and online via the Apple website, social media or any other way the customer and Apple can engage with each other. How do you connect with your customers? How fast do you respond to their requests and comments?

How To 121

How To Social Media Customer Care Brands 121

ShepHyken

FEBRUARY 19, 2023

The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly. (In

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

NOVEMBER 15, 2021

I even featured them as the role model throughout my book, Amaze Every Customer Every Time. Here is another lesson from an iconic brand, this time one that focuses on customer engagement. What Customer Loyalty Looks Like Post Pandemic by Andy Stockwell. You may find some answers in this article.

Customer Service 73

Customer Service Metrics Social Media Retail 73

ShepHyken

MARCH 28, 2023

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. All they want to know is what awaits them at their metaphorical destination. Follow on Twitter: @Hyken

Transportation 65

Transportation Sports Customer Service Training Customers 65

ShepHyken

JULY 12, 2021

Create a good coaching and training program. Invest in a “formal” way to support your agents (and other employees), which yields greater productivity and stronger customer engagement. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 128

Customer Service Self Service Retail Entertainment 128

ShepHyken

OCTOBER 24, 2022

(Dan Gingiss) Why do customers love certain brands but not others? Or is it strategic, based on an intentional focus on customer engagement? My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares his take on a Talkwaker’s new Brand Love Index. Who doesn’t want their customers to love them?

Customer Service 52

Customer Service Retail Course Customer Service Training 52

ShepHyken

APRIL 7, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Avoid Customer Confusion appeared first on Shep Hyken.

Retail 140

Retail Customers Customer Service Training Examples 140

ShepHyken

MAY 6, 2019

An app can enhance customer engagement customers, create a personalized experience and influence loyalty. How Customer Service Needs to Evolve in the Subscription Economy by Wendy Shlensky. CustomerThink) Customer service is a true differentiator in today’s ever-growing subscription economy.

Customer Service 115

Customer Service Loyalty Customer Centricity Customer Service Training 115

ShepHyken

DECEMBER 21, 2020

My Comment: But, are you doing a good job in those (and other areas) of the customer experience? COVID-19 has significantly accelerated service transformation by Vala Afshar. My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. Follow on Twitter: @Hyken.

Customer Service 157

Customer Service Airlines Tips Customer Service Strategies 157

ShepHyken

SEPTEMBER 19, 2022

The ‘invisible’ Future of Customer Experiences by Elliot Maras. Kiosk Marketplace) With all of the innovation taking place in customer engagement tools, it’s hard for brands to know what to focus on: new apps, chat bots, virtual reality, avatars, the metaverse, artificial intelligence. The list goes on.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

ShepHyken

DECEMBER 20, 2021

A good customer support experience drives loyalty. (We A cause or social issue contributes to the customer experience, especially with Gen Z. Proactive customer engagement from the contact center will turn reactive customer support agents into brand ambassadors. Customer Experience by Tyler Gallagher.

Customer Service 71

Customer Service Hospitality Contact Center Loyalty 71

ShepHyken

JANUARY 18, 2021

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. It’s nice to see the emphasis on B2B, versus retail and other B2C industries.

Self Service 128

Self Service Customer Service Customer Journeys B2B 128

ShepHyken

OCTOBER 15, 2018

Top 10 tips to ensure design thinking boosts customer engagement by The Wise Marketer. The Wise Marketer) Lesley Gulliver and Darren Evans, strategic brand consultants from The Engine Room (UK), draw on over 45 years’ combined industry experience to advise how to enhance customer engagement with real design thinking.

Customer Service 89

Customer Service Automotive Tips Feedback 89

ShepHyken

FEBRUARY 15, 2021

Rethinking customer service: No longer the weakest link in the customer’s journey by Brian Solis. ZDNet) New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty.

Customer Service 102

Customer Service Self Service Knowledge Base Guidelines 102

ShepHyken

MARCH 11, 2019

(MarTech Advisor) Customer Experience (CX) is a competitive differentiator and driving force for a business’ success. For marketers, it is important to explore powerful opportunities that can drive improved customer engagement and interactions. ” then this article will give you the five best answers.

Customer Service 101

Customer Service e-support Guidelines Social Media 101

ShepHyken

JULY 31, 2017

This time he shares three simple ideas on the hot topic of customer engagement. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

APRIL 25, 2022

CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

JANUARY 24, 2022

How to Build Personalized Experiences Your Customers Will Actually Love by Simonetta Turek. In the past two years, digital customer engagement went from being a fun perk to a business critical must-have. Done right, the customer will appreciate you more than if the problem never happened in the first place.

Customer Service 68

Customer Service Customer Centricity Policies Retail 68

ShepHyken

FEBRUARY 26, 2018

My Comment: Customers are more demanding than ever, especially when it comes to the customer experience. They know what good service is and expect it. This, according to the article, can put a company that’s not customer focused in a “fragile” position. Why Paid Memberships Are the New Loyalty by Doug Stephens.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

APRIL 22, 2019

And, it isn’t surprising that success appears to start on the inside with a high level of customer engagement. 10 Fresh Examples Of Customer Experience Innovation by Blake Morgan. Forbes) Here are 10 fresh examples of CX innovation from brands that aren’t afraid to think outside the box to serve customers.

Self Service 78

Self Service Customer Service Competitive Advantage Case Study 78

ShepHyken

MAY 27, 2019

(CXAPP) Building Engagement is About Fostering More Productive, Loyal and Happy Employees. My Comment: Work on your employee engagement and you’ll have better customer engagement. What’s happening on the inside of your organization is felt on the outside by customers. Follow on Twitter: @Hyken.

Customer Journeys 106

Customer Journeys Customer Service Employee Engagement Exercises 106

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

SEPTEMBER 5, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-5-2022 appeared first on Shep Hyken.

Net Promoter Score 68

Net Promoter Score Customer Service Hospitality Hotels 68

ShepHyken

MAY 15, 2017

Pitney Bowes Updates Communicate for Personalized Customer Engagement by Dom Nicastro. CMSWire) Pitney Bowes took another step towards shaking off its postage meters legacy today with the release of new enhancements to its Communicate customer engagement technology suite. And, who doesn’t want that!

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

JULY 31, 2017

This time he shares three simple ideas on the hot topic of customer engagement. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Net Promoter Score 52

Net Promoter Score Customer Service Hotels Effort Score 52