Customer Care Customer Journeys Interaction Virtual Agent 
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. The rise of Artificial Intelligence in customer self-service. Is it cost reduction?
BlueOcean
JANUARY 9, 2018
Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. The future is, it seems, here at our fingertips.
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BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.
Interactions
JUNE 25, 2020
Virtual Agents can help. Virtual agents address both consumers’ as well as brands’ concerns when it comes to hold times and lack of self-service. Virtual agents are available 24×7 across channels and take over typical tasks, leaving the contact center agents focus on the atypical.
Interactions
MAY 28, 2020
In a recent Interactions survey of over 1000 US consumers , 45% of consumers prefer to have their inquiry handled by an AI system if it’s faster, and more than a fifth (21%) indicate that they are now more comfortable with having a full conversation with an AI-powered system. . Are you ready for AI or Virtual Agents?
CSM Magazine
MARCH 15, 2024
By moving to AXP, this financial services giant would be able to streamline interactions across its massive customer base and equip agents with advanced capabilities to drive more personalised, efficient experiences. million policyholders to transition to Avaya’s cloud-based contact centre solutions.
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
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