A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
InMoment XI
JANUARY 2, 2023
Nonetheless, these tried and true customer experience survey methodologies are used across industries, and are a great place to start as you grow your program. What Is Customer Experience? A Quick Definition to Get Us Started. How Do I Measure Customer Experience? Customers who are promoters score 9 or 10.
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