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Winning in the Cloud – How Businesses Achieve CX Success

NICE inContact

What do companies report after they move their contact center technology to the cloud? We surveyed more than 900 contact center leaders in the United States, United Kingdom, and Australia about key customer experience topics, including contact center plans and metrics. But the good news doesn’t stop there.

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CMB Spotlight: Chris Neal

Chadwick Martin Bailey

The tech industry and its impact has become even more fascinating and complex, and after 24 years, that curiosity and desire to learn hasn’t wavered. First off, we’re fortunate to work with some of world’s largest, most innovative companies to advance brand new technologies, concepts, and/or products.

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6 NDR Tips From Our First Episode of NDR TV

Gainsight

Interestingly, there were not just the nuggets of wisdom abound, but an atmosphere of a kindred passion for all things CS and the hot topic of net dollar retention (NDR). Knowing Nick’s breadth of knowledge, his stature in the CS world, and the fact that he is a true unicorn in our industry, your curiosity had to be piqued.

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Q&A: How to Have More Strategic Customer Conversations

ChurnZero

Are they giving you their unvarnished perspective in a way that can help your company learn and grow? A: In my experience – and I’ve said this same thing about sales – you ideally want to separate this conversation from any other topic. The companies that do this will grow faster. This is not routine.

How To 64
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60+ Instagram captions for business success 

BirdEye

They provide context, tell your story, share insights, or spark curiosity about your brand. But the good news is there is plenty of help to go around. Times like these Nailed it Product or service spotlight Instagram captions Product or service spotlight captions convey the value of your company’s offerings. is one such tool.

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Expert Tips from Customer Success Leaders

ChurnZero

Our inaugural Atlanta Leadership Hour featured four discussion topics led by area Customer Success leaders. Keep reading to get expert tips and advice on the following topics: Customer Success Performance Management (Goals and KPIs). This helps you make your CS data available to every employee across your company.

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Episode #21 – Busting Organizational Silos at Work

Russel Lolacher

how vision and mission of a company relate to silos. And how do they connect back to the overall mission of the company and what other folks are doing? I mean, if he had said no, and forced me to stay there, I probably would have left the company, you know, and looked for something else. Robyn and Keith. PLAY AND SUBSCRIBE.

Culture 59