conversational-ai 
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers.
Lumoa
NOVEMBER 30, 2022
Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.
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MiaRec
MARCH 30, 2024
CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. What benefits can companies expect by implementing your solution?
Customer Experience Update Submitted Articles
OCTOBER 12, 2022
Often criticised for removing the human touch from customer experiences, conversational AI virtual agents can help employees be more human and empathetic
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
Cyara
FEBRUARY 8, 2024
For some time now, contact centers have felt the pressure building to adopt or upgrade their existing conversational AI solutions. After ChatGPT went mainstream, it quickly became clear that conversational AI would forever change the way brands interact with their customers. In 2023, the dam finally broke.
eglobalis
JANUARY 18, 2024
Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust The post Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust appeared first on Eglobalis.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
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It’s no longer the engagement channel leading CCaaS conversations. Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
To convince stakeholders, one must develop a business case for conversational AI in the first place. In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent.
Speaker: Brian Morin & Helena Chen from SmartAction
Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. How cloud-based AI automation integrates with every IVR / contact center platform.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Learn about advances in Conversational AI/Voicebots to reduce agent load. Envision what the call center of the future would look like with real-time AI solutions. In this session, you will: Discover opportunities for agent enablement tools to increase first call resolution.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
How to harness conversational AI technology to improve the employee experience. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. You’ll learn: The impact of repetitive, monotonous work on mental health. Why it’s time to rethink agent performance KPIs and handling processes.
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Key takeaways: Step-by-step process for conversational AI self-service implementation. October 24th, 2019 9:30 AM PDT, 12:30 PM EDT, 5:30 PM GMT.
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