NobelBiz
MARCH 23, 2022
In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? However, what you need to master and know in the formula is the total cost investment.
NobelBiz
JANUARY 10, 2022
CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. This entails creating a CRM report that incorporates critical performance metrics, functions and client data. You may compute as many completion rates as there are fields in your CRM.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 14, 2023
Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty and, ultimately, increase revenue. This information is a cornerstone to personalize interactions and improve the customer experience.
NobelBiz
MAY 9, 2023
Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Brad Butler Dialers can also streamline the process of pulling client data out of the CRM. CRM-Related Problems 1.
NobelBiz
MAY 25, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.
NobelBiz
JUNE 7, 2021
While VoIP is a single mode of communication, UCaaS is multi-modal: web conferencing, chat, video conferencing, status display, screen sharing, handshake support, connection with CRM and third-party applications, CTI, and, of course, VoIP and WebRTC to power the audio. These linkages facilitate agents’ work and boost their productivity.
NobelBiz
FEBRUARY 23, 2023
While VoIP is a single mode of communication, UCaaS is multi-modal: web conferencing, chat, video conferencing, status display, screen sharing, handshake support, connection with CRM and third-party applications, CTI, and, of course, VoIP and WebRTC to power the audio. These linkages facilitate agent’s work and boost their productivity.
Expert insights. Personalized for you.
52 
Let's personalize your content