Five Reasons To Be Open-minded About Using an Open Platform in Your Contact Center
NICE inContact
AUGUST 27, 2020
It’s no wonder that when consumers contact your business—whether it’s to make a purchase or report an issue—they expect that same instant experience. And bearing the brunt of these ever-increasing customer demands are contact centers. In this digital era, people are used to instant access to anything, at any time, on any device.
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