Qualtrics Announces Consumer Trends That Will Shape 2023
CSM Magazine
NOVEMBER 1, 2022
Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. In fact, talking to a helpful, empathetic service agent matters more to customers than having a short wait time. By contrast, consumers with a short wait time were 2.7
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