Integrity Solutions
SEPTEMBER 28, 2023
It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.
Stella Connect
JANUARY 26, 2022
Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.
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CSM Magazine
OCTOBER 24, 2018
Delivering a great customer experience is of utmost importance to any business, small or large, as it affects the profit margins and the company’s goodwill significantly. A study published by Harvard Business Review found that customers who have a positive experience with a company are likely to spend as much as 140% more than average.
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
Magellan Solutions
MAY 25, 2018
To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture. Start with the basics — customer service training. Start with the basics — customer service training.
ShepHyken
APRIL 9, 2024
What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back. They found that up to 40% of satisfied customers don’t come back – even though they are satisfied! Our customers are smarter than ever when it comes to customer service and experience.
InMoment XI
MARCH 11, 2024
In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business. It is a loop because as the company makes improvements, the customers weigh in with feedback on how the improvements are faring. What is a Feedback Loop?
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