CSM Magazine
JANUARY 30, 2024
In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. As consumers, we are not merely transactional entities; we are individuals seeking experiences that resonate with us. Apple Inc.,
ShepHyken
AUGUST 18, 2023
He writes about how AI technologies support customer satisfaction and employee well-being. In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization.
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Horizon CX
DECEMBER 1, 2023
The Crucial Link Between CX and Strategic Goals: Effectively advocating for customer-centric strategies involves aligning proposals with the overarching strategic goals and objectives of the organization. Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers.
ShepHyken
FEBRUARY 24, 2020
Once again, it’s the service that is helping to drive their loyalty. While you may or may not be a retailer, the thinking behind their customer-focused solutions is something everyone should study. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis.
ShepHyken
FEBRUARY 14, 2018
If someone is willing to spend more, they will surely expect to get more value, and that value should be in the form of a better customer experience. A recent study by Aspect found that 52% of consumers said that they would pay more for “good” customer service while 66% will pay more for “great” customer service.
Retently
JULY 28, 2023
A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. And to make sure the company lives and breathes a customer-centric approach round the clock, someone at the C level should handle it.
ShepHyken
OCTOBER 11, 2021
4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov. Same for CX.
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