Connections Customer Care Resources White Paper 
Kayako
MAY 13, 2022
Are you ready to provide fast and responsive customer care? Build a Help Center so easy to use, it becomes your customers’ go-to. What Is Customer Self-Service? Customer self-service is exactly what it sounds like – making it easy for customers to help themselves. White papers.
COPC
NOVEMBER 5, 2021
s clients encountered similar difficulties, including: Internet connectivity issues. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints. Again, it’s crucial to consider why the customer is reaching out and the best channel to communicate with them. Did you know COPC Inc.
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RapportBoost
NOVEMBER 15, 2018
As a result, we are seeing a much greater demand for the implementation of a live chat channel to offer an alternate means for customers to communicate with their service teams. For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage.
Hero Digital
OCTOBER 5, 2019
With online tools like SurveyMonkey and SurveyGizmo, it’s easier to conduct large-scale customer surveys on everything from brand perception to customer sentiment. Other resources such as Google Surveys make it easy to target specific audiences and quickly do on-the-fly market research. Online Surveys.
ClearAction
OCTOBER 4, 2015
." That shifted our thinking beyond our own self-absorption to thinking about our customers' jobs-to-be-done: productivity maximization, risk minimization, satisfying their customers, etc. We began to talk more about these customer care-abouts as our reason for existence and industry leadership. Nobody is exempt.
Comm100
NOVEMBER 6, 2017
As of last year, at least 86% of Fortune 500 companies have an active Twitter account, and more than 50 million small businesses use Facebook to connect with consumers. As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows.
Comm100
OCTOBER 11, 2017
Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.
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