InMoment XI

NOVEMBER 17, 2015

I’ve been on the road pretty consistently for the last 4 weeks and there are definitely some themes that are popping up across all the conferences and private events I’ve been doing. Hi everyone! I’ve met so many of you and I’m always so delighted to get to hear people’s stories. Especially their stories about. View Article

Travel 200

Travel Conference 200

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. What does a virtual conference mean for you? Your free ticket includes: Live and on-demand access to all conference presentations. Who is the Virtual Customer Validation Conference for? The only drawback?

Conference 58

Conference eBook Roadmap Travel 58

Oracle

APRIL 13, 2021

Remember in-person conferences? Like so many things that suddenly came to a stop during the pandemic, most in-person conferences are on temporary hiatus. Virtual conferences offer us a safe way to gather, learn from one another, and make professional connections from the comfort of our homes.

Conference 52

Conference Tips Social Media Video 52

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett. Thank you, my love! Andre Grandt.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

Over the course of 3 months, Shane and I travelled around Australia visiting hospitals to determine what the issues were and come up with solutions to address them. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram. Ben Motteram. Keith Kmett. Thank you, my love! Andre Grandt.

Hospitality 182

Hospitality Travel Healthcare Conference 182

Vanilla Forums

JUNE 24, 2020

This is a question that was recently tackled in our 2020 Vanilla Conversations Virtual Conference by three DevRel experts: Mary Thengvall, Jessica West and Tessa Kriesel. So how do DevRel teams successfully make this adjustment without losing the value that in-person events deliver to the developers and to the brand?

Travel 98

Travel Conference Strategy Brands 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? No matter which “hat” you’re wearing at your next event, we wondered, what’s a good strategy for making the most of a CX conference? Looking for your next CX conference? Visit our 2019 – 2020 Customer Experience Conference and Events calendar.

Conference 64

Conference Tips Customer Experience Meeting 64

Customer Bliss

AUGUST 15, 2017

She is a regular speaker at CX events and conferences across Europe. She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She studied in Frankfurt (Germany) & Madrid (Spain) and lived and worked in London for three years.

Travel 204

Travel Industry Hotels Customer Journeys 204

CX Journey

MARCH 21, 2018

Be sure to factor in their time, materials, resource, and travel needs and expenses. CAB meetings: be sure to factor in moderator fees, graphic recorder fees (if any), location fees, materials, food and beverages, any travel expenses you might incur yourself or reimburse for attendees, etc.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. Here are some of the key takeaways. Top challenges for today’s commerce leaders. Sam is a Chicago Cubs fan, and also enjoys fishing.

Conference 40

Conference Retail Travel Tips 40

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Suppose you belong to an industry that involves a lot of traveling and hosting conferences.

Technology 59

Technology Tourism Travel Entertainment 59

Kerry Bodine

APRIL 22, 2018

In fact, as I write this, on Earth Day, I’m sitting at 35,000 as a Boeing 777 whisks me from San Francisco to Boston, where I’ll be speaking at the CX Next Conference this coming week. And on a personal level, I love the opportunities that my travel affords me to meet new people and explore new places.

Travel 120

Travel Conference Meeting Connections 120

eGain Blogs

JUNE 24, 2022

1 rank in Services: Transportation and travel – Low-cost airlines. #1 These awards come on the heels of the Knowledge Reality Award, conferred on BT by the prestigious KMWorld magazine for creating transformational business value from modern knowledge management. Auto/home insurance: 2 of top 5. Credit card issuers: 2 of top 3.

Consumers 87

Consumers Airlines Transportation Banking 87

Clarivate

NOVEMBER 1, 2021

During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world. He published some 200 research articles in international, peer-reviewed journals, served as program chair of numerous international conferences and was an editorial board member of several journals in his field.

Handbook 105

Handbook Conference Study Travel 105

Experience Investigators by 360Connext

FEBRUARY 21, 2018

The National Speakers Association Winter Conference sought to be an experience, and to ask professional speakers how they can be an experience. I travel to many conferences in the roles of speaker, influencer/content provider , and attendee throughout any given year. “Do YOUR thing in YOUR way.

Conference 110

Conference Entertainment Sports Travel 110

GetFeedback

JUNE 10, 2019

The further the label is from the field, the more the user’s eye has to travel back and forth to avoid making a mistake. IAM Weekend is a yearly conference for creative thinkers and organizations to discuss the future of internet culture. This increases time, effort, and frustration. If not, they risk losing them to other airlines.

Feedback 199

Feedback Survey Conference Airlines 199

Oracle

AUGUST 14, 2018

At this year’s Modern Customer Experience conference, the SmarterCX team met a variety of exhibitors and learned how their companies are creating smarter customer experiences. Traveling at 3 mph, the robot is equipped with four cameras that continuously scan and record in all directions.

Retail 174

Retail Conference Travel Innovation 174

Horizon CX

APRIL 1, 2020

As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. To maintain its anonymity, I will call it “Pete’s Diner.”.

Hotels 147

Hotels Conference Travel Advertising 147

BlueOcean

MAY 11, 2020

Work your network – ask for referrals from your LinkedIn network, conference networks, industry associations, any consultants who owe you a favor. Take the time to get a very tight list of prospects who already are likely to be a good fit for your needs. to double-screen the list.

Customer Care 156

Customer Care Travel Contact Center Effort Score 156

BlueOcean

MAY 11, 2020

Work your network – ask for referrals from your LinkedIn network, conference networks, industry associations, any consultants who owe you a favor. Take the time to get a very tight list of prospects who already are likely to be a good fit for your needs. to double-screen the list.

Customer Care 156

Customer Care Travel Contact Center Effort Score 156

NetBase

MAY 29, 2020

The travel industry has taken one of the biggest hits since the pandemic struck, leaving many to wonder if and when it will get back to what we once knew. But with this travel pause comes trouble for the travel industry. Be sure to pack some when attending your next digital conference. Optimism & Apprehension.

Marketing 64

Marketing Travel Conference Social Media 64

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Qualtrics

FEBRUARY 25, 2019

With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. & Conference Chair // Gartner. X4 On Tour.

Conference 20

Conference Marketing Analytics Travel 20

CSM Magazine

JANUARY 22, 2024

For example, a luxury hotel might target affluent travelers, while a boutique hotel may appeal to trendy, artistic individuals. A family-friendly resort might highlight kid-friendly amenities, whereas a business hotel would showcase its conference facilities and fast Wi-Fi. It must look great and function seamlessly on all devices.

Hotels 52

Hotels Travel Analytics Social Media 52

ShepHyken

OCTOBER 11, 2019

Having written prior books about experience strategies at retail brands like Starbucks, I was eager to examine how leaders at the Ritz-Carlton (an iconic hospitality brand) were reconceptualizing their service delivery to meet changing lifestyles and expectations of luxury travelers. Michelli, Ph.D.

Technology 96

Technology Customer Experience Hospitality Hotels 96

Beyond Philosophy

DECEMBER 28, 2023

It can also eliminate frustration and stress when traveling. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. By focusing on those two areas—and doing it properly—AI can change the world.

Self Service 89

Self Service Airlines Conference Call Center 89

Optimove

JULY 6, 2020

Events and Conferences. Eye for Travel Amsterdam. Eye for Travel Amsterdam. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Calendar and more info here. Global Gaming Expo (G2E).

Sports 52

Sports B2C Travel Conference 52

Beyond Philosophy

JANUARY 12, 2023

People will go back to movies, back to theme parks, and back to travel. As you know, I travel between the states and the UK a lot, and you can see the effects of rising prices on things like electricity use. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click Here.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

Helen Dewdney

MAY 7, 2021

The UK is bracing itself for news of the lifting of national and international COVID-19 travel restrictions as early as 7 May 2021. Whilst we are becoming more confident that we may be able to travel and go on holiday after a turbulent year, many of us may still be nervous of going abroad. Travelling in the UK.

Travel 84

Travel Hotels Tips Consumers 84

Talkdesk

MARCH 17, 2020

The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. travel and tourism industry at least $24 billion in foreign spending alone. Globally, travel is predicted to fall 9.1% The consequences are estimated to cost the U.S.

Contact Center 94

Contact Center Self Service Tourism Travel 94

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. Extra hotel nights were booked, an additional dinner was prepared, and we coordinated safe transportation once airlines were cleared for travel. Support Is Truly 24/7/365.

Connections 147

Connections Contact Center Analytics Travel 147

Lithium

JANUARY 7, 2021

The Khoros team has best-in-class video conference, chat, and collaboration tools in place to ensure that we can operate our business as usual, whether we’re in the office or working remotely. All Khoros staff will have limited travel. My leadership team will have to approve any travel. Most importantly, let us help YOU.

Conference 52

Conference Travel Policies Video 52

Beyond Philosophy

AUGUST 24, 2023

He talked about how a rail line was spending billions of dollars to speed up the rail line’s travel from point A to point B by half an hour. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

Self Service 78

Self Service Conference Wait Times Banking 78

Myra Golden

JUNE 9, 2019

Both of my kids get to travel with me for speaking engagements a few times a year – last year Lauren joined me in New York twice. My son experienced Las Vegas with me last summer, and both kids joined me for a conference in the Dallas area a few months ago. Engage your child, and they’ll get more out of the day.

Conference 78

Conference Travel Engagement Training 78

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. One of the most prominent key themes over the course of the conference was an urgent call for businesses to embrace an omnichannel CX strategy. Embracing an Omnichannel Strategy. A big one being your product marketing.”.

Omni-Channel 98

Omni-Channel Conference e-support Travel 98

CSM Practice

JUNE 16, 2020

It is my assumption that in the next 6 months, there will be very few business travels. Per CSM Practice COVID 19 Survey results , customers are now more used to having video conferences with vendors and a remote business review should be appropriate.

Travel 92

Travel Analysis Conference Survey 92