Conference Customer Base Events Roadmap 
Gainsight
JUNE 11, 2021
Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.
CSM Practice
OCTOBER 10, 2018
For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). From Puzzle Pieces to the Picture .
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CSM Practice
OCTOBER 10, 2018
For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.
CSM Practice
OCTOBER 10, 2018
For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.
Amity
DECEMBER 14, 2016
Going through alerts of customers who aren’t using their account, sending out account renewal notices, responding to training requests and much more. We usually have an event or two we’re supporting, which means inviting local customers and spreading the word. Wednesday: We support customers all over the world, 24/7.
SmartKarrot
MAY 10, 2021
Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Influence long-term strategic direction and serve as a business partner.
ClientSuccess
APRIL 20, 2017
Product & Engineering: A CSM aligned to Product can create focus groups of customers to get feedback on the ROI of certain features, product roadmap items, and answer questions about usage or UI design. Benefits to the External Customers: The benefits to the external customer may seem obvious, but are incredibly important.
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