Playvox

JANUARY 25, 2024

The two work together like salt and pepper to help modern contact centers provide outstanding omnichannel customer experience and elevate agent engagement and the employee experience (EX). It’s well established that exceptional employee engagement produces extraordinary customer experiences.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

Qualtrics

OCTOBER 30, 2020

Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage and enables you to better attract and retain the best talent. Workforce DEI can also benefit an organization’s bottom line by creating a competitive advantage in many ways. Download eBook.

Strategy 39

Strategy Competitive Advantage How To Tips 39

Playvox

JUNE 6, 2023

However, the silver lining is that there’s never been a better time to convince the C-suite, including CFOs, that delivering outstanding customer experiences is a strategic business objective and competitive advantage. Invest in technology to bridge the gap between CX and EX (employee experience).

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%. It is not an extra.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Qualtrics

JUNE 25, 2020

In this installment of our Employee Experience Visionaries series, HR leaders at Zoom and Zillow share their insights on the future of the workplace and adapting their employee experience in real-time during COVID-19. It’s a competitive advantage to be flexible with your workforce.” Download Now.

Competitive Advantage 26

Competitive Advantage Employee Experience Meeting eBook 26