Calabrio

MARCH 24, 2020

But the challenges we are collectively facing—in keeping ourselves, our families, our communities and our businesses safe—has proven to be my largest test yet. Over 25 years of practice, I have learned a lot about leadership and I have also made my share of mistakes. Refocus Employee Purpose & Rethink Customer Collaboration.

Leadership 130

Leadership Connections Meeting Tools 130

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. In addition, Thompson is a popular keynote speaker, blogger, and the author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. We want everyone to know this is a community, a discipline and a professional path worthy of celebration! CX Day 2 019 is October 1st — just around the corner! Don’t forget: You’re part of a greater community.

Social Media 146

Social Media How To Culture Customer Centricity 146

AWS Machine Learning

MARCH 30, 2023

ML model optimized for annotators A tremendous number of high-performing object detection models have been proposed by the computer vision community in recent years. Edge deviance and corner deviance are calculated by taking the fraction of edges and corners that deviate from the ground truth by a pixel value.

System 84

System Metrics Effort Score Tools 84

inSided

OCTOBER 8, 2021

As Customer Success and Community professionals, we know it's not all roses and rainbows. So that's why this month, with Halloween around the corner, we're sharing customer "horror" stories. ?? As the temperature drops and the evenings get darker, ‘tis the season for cautionary customer tales.

Customers 52

Customers Customer Success 52

Lithium

APRIL 4, 2023

Podcast] How Many Jobs Can One Well-Run Customer Engagement Community Perform? In this episode, Keith Buchanan , Adobe ’s Experience League Community Architect, explores the many key functions a well-run customer engagement community can perform. Community Aurora Product Documentation Now Live! What's the best solve?

Social Media 52

Social Media Metrics Brands Engagement 52

Alliance by IFS

DECEMBER 5, 2018

The Astea executive team is participating in this event to increase our involvement in the investor community and to raise awareness for our award-winning software solutions for the field service industry. We are keeping the momentum going in the investor community! Learn how you can be a part of this growing company.

Conference 77

Conference Software Industry Management 77

Lithium

DECEMBER 21, 2020

Community Strategy Discussion Forum. The new Community Strategy Discussion forum is now open. Subscribe to the forum to stay up to date on the latest community strategy discussions! We are adding new signposting components, which are located on the bottom left corner. Increased Signposting. Blog Label Cloud.

Groups 52

Groups Strategy Engagement Brands 52

Gainsight

AUGUST 29, 2022

Or maybe it was the fact that new colleagues and collaborators from Community and Product were joining us this year. What we didn’t know was how much everyone else in the Pulse community would love the event this year. Come for the professional development; stay for the vibrant, welcoming, and super fun community.

Social Media 52

Social Media Conference Groups Course 52

Lithium

SEPTEMBER 16, 2020

Community Strategy Discussion Forum. The new Community Strategy Discussion forum is now open. Subscribe to the forum to stay up to date on the latest community strategy discussions! We are adding new signposting components, which are located on the bottom left corner. Increased Signposting. Blog Label Cloud.

Groups 52

Groups Strategy Engagement Brands 52

Connective DX

JANUARY 31, 2020

The Sitecore MVP Award is given to distinguished individuals within the Sitecore community. Sitecore selects MVPs with an objective evaluation process that weighs their understanding of the Sitecore platform and commitment to the community. It is categorized into four areas: Technology, Strategy, Commerce, and Ambassador.

Connections 80

Connections Conference Healthcare Groups 80

AWS Machine Learning

JULY 26, 2022

Daphne was victorious after battling nerves earlier in the day when she took practice runs as she struggled turning the corners and quickly adjusted her model. I want to share my findings and my knowledge with those around me, those in my community and spread the word about ML and AI.”. Building access to machine learning in Canada.

Self Service 86

Self Service Policies Training Government 86

Vonage

MARCH 26, 2018

Founded in 1880, over the course of the next century, the company cornered the market in commercial photography, thanks in no small part to its near monopoly on developing film. Essentially acting as an online community, LEGO Ideas is a portal that allows fans to submit their own designs for new toy sets.

eBook 206

eBook Video Training System 206

Lithium

JANUARY 28, 2019

Call us non-traditionalists, but we like January: full of promise for the year ahead, a little more daylight with each passing day, and Community Manager Appreciation Day—which just happens to be today. Because we love community managers so much. Here's a look at Lithium-powered communities by the numbers in the last 12 months: 3.8

Management 63

Management Analytics Brands Customer Experience 63

Support EXP

JANUARY 11, 2024

And if it’s all tucked away in one corner (or separate corners!) Thank you for helping a community member. There are a host of reasons why credit unions aren’t getting the most out of their data. Sometimes the data itself is messed up – it’s inaccurate, incomplete, or just plain outdated.

Data 52

Data Competitive Advantage Financial Social Media 52

Gainsight

OCTOBER 27, 2022

Learn how customer, community, and product-led strategies can build long-term, efficient growth. Pulse Europe is just around the corner on November 9–10 in—drumroll, please—London! . Community-Led Growth. Community-led growth is the new bell of the SaaS ball—for good reason. It’s our favorite time of the year—again!

Strategy 52

Strategy Customer Success Software Roadmap 52

Lithium

DECEMBER 17, 2020

Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Head over to Atlas and click on the chat bubble in lower right hand corner, and then type ‘ Goldilocks ’ and Maia will tell you a great story about chatbots! New Community Features - Autumn Launch Overview.

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

Lithium

DECEMBER 7, 2020

Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Head over to Atlas and click on the chat bubble in lower right hand corner, and then type ‘ Goldilocks ’ and Maia will tell you a great story about chatbots! New Community Features - Autumn Launch Overview.

Customer Journeys 52

Customer Journeys Guidelines Innovation Metrics 52

Lithium

JANUARY 29, 2020

Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. Best of luck to everyone and happy Community Manager Appreciation Day!

Management 52

Management Social Media Video Customer Journeys 52

Lithium

JANUARY 21, 2020

Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. Best of luck to everyone and happy Community Manager Appreciation Day!

Management 52

Management Social Media Video Customer Journeys 52

Perceptive

OCTOBER 16, 2019

Software-as-a-service (SaaS) has offered the software development community new ways to create quality products—but have we missed a potential disaster in the euphoria of iterative and agile development methods? Could we have inadvertently forced ourselves into a dangerous corner by ignoring the ramifications of permanent beta culture?

Software 40

Software Culture 40

Lithium

SEPTEMBER 11, 2019

Today we unveiled a new logo and name for the Khoros Community, Atlas ! Staying in line with our Greek theme ( Khoros meaning chorus ), Atlas was chosen to represent our community as a place to receive guidance. Like a map, Atlas is a way to look at the big picture, as well as all of the parts that comprise it.

Video 40

Video Resources 40

Lithium

SEPTEMBER 11, 2019

Today we unveiled a new logo and name for the Khoros Community, Atlas ! Staying in line with our Greek theme ( Khoros meaning chorus ), Atlas was chosen to represent our community as a place to receive guidance. Like a map, Atlas is a way to look at the big picture, as well as all of the parts that comprise it.

Video 40

Video Resources 40

Lithium

SEPTEMBER 11, 2019

Today we unveiled a new logo and name for the Khoros Community, Atlas ! Staying in line with our Greek theme ( Khoros meaning chorus ), Atlas was chosen to represent our community as a place to receive guidance. Like a map, Atlas is a way to look at the big picture, as well as all of the parts that comprise it.

Video 40

Video Resources 40

Kerry Bodine

JUNE 11, 2017

But as customer experience has gained strategic importance across industries—and more bodies have been needed to manage these initiatives—more and more employees have been pulled into customer experience land from far flung corners of their organizations. They share innate customer centricity and an ability to activate those around them.

Customer Experience 240

Customer Experience Net Promoter Score Customer Experience Professionals Advertising 240

Forrester's Customer Insights

FEBRUARY 13, 2020

RSA Conference is an incredible opportunity for vendors to showcase their products and services to the security and risk community. Everyone attending knows the internet is a scary place and threats are around every digital corner. Vendors, my shopping list does not include vaporware or snake oil.

Conference 42

Conference System Industry Customers 42

SurveyGizmo

MARCH 5, 2020

Subscribing SurveyGizmo customers can find the Enterprise console in the application by logging in and looking in the upper right corner of the window. To return to one of the other themes, look in the upper right-hand corner under the profile icon, and select Profile and Settings. Are you a new SurveyGizmo user?

Survey 92

Survey Feedback Report Tools 92

Clarivate

OCTOBER 6, 2021

ICANN policy corner. We continue to see websites built on new gTLDs and.brands coming and going from the Alexa.com rankings. Check out the new report to see which of your favorite websites and TLDs made the lists this quarter. homoglyphs and internationalized domain names (IDNs).Brand Brand numbers and second half industry meetings.

Automotive 52

Automotive Policies Report Analysis 52

Zeisler Consulting

OCTOBER 20, 2021

Dark humor aside, it made me wonder how we sometimes gear our VoC programs to hear what we want to hear, and as a result, back our Customers into a corner. Now, generally speaking, this organization was very Customer-centric and was serving a community from which they came themselves, so they weren’t likely to be too far off the mark anyway.

Leadership 93

Leadership Survey Customer Centricity Brands 93

SurveySparrow

NOVEMBER 10, 2023

Community Engagement and Grassroots Initiatives Volunteer sampling connects researchers with local communities. It’s vital for grassroots projects, allowing community members to share opinions on programs or services. Their input shapes initiatives significantly, ensuring they meet community needs.

Social Media 52

Social Media Study Groups Survey 52

Thematic

DECEMBER 21, 2022

For example, it can show negative sentiment emerging in relation to navigation within a particular product, then pinpoint whether customers are annoyed by a scrolling feature and whether it’s in the top right or lower left corner of the screen. “We can quickly see, what do we lack? What are the features we need to improve?

Feedback 62

Feedback Software Analysis System 62

ECXO

APRIL 18, 2024

As the Chief Customer Officer, Jose worked tirelessly to instill a customer-centric culture in every corner of TechEase. They felt like they were part of the TechEase community, enhancing their loyalty towards the company. He saw it as an opportunity to bring even more change to TechEase, and he was ready for the challenge.

Customer Experience 101

Customer Experience Customer Centricity Chief Customer Officer Culture 101

Talkdesk

MARCH 16, 2021

Small and midsize business owners deserve PPP support in their corner. Talkdesk and our customer Upside Financial are committed to helping the SMB community by streamlining the PPP process and ensuring quick distribution and forgiveness of funds to the businesses that need them the most. Support for SMBs when they need it most.

Financial 121

Financial Travel Banking Contact Center 121

BirdEye

SEPTEMBER 1, 2023

First, open the Instagram app and switch to your business’s Instagram profile by clicking on your profile picture in the bottom right corner. Next, click on your profile picture in the upper left corner of your Instagram page. Select “more” in the bottom right corner. Select the highlight you wish to edit from your profile page.

Social Media 59

Social Media Telecommunications Brands Consumers 59

ReviewTrackers

JULY 15, 2019

Airbnb has grown into one of the top online marketplaces, global travel communities, and service platforms for individuals looking to book unique homes and experiences. To ensure a great experience for both hosts and guests in the Airbnb community, Airbnb asks both groups to leave online reviews of each other after every completed trip.

Travel 77

Travel Hotels Groups Policies 77

ReviewTrackers

JUNE 1, 2018

Airbnb has grown into one of the top online marketplaces, global travel communities, and service platforms for individuals looking to book unique homes and experiences. To ensure a great experience for both hosts and guests in the Airbnb community, Airbnb asks both groups to leave online reviews of each other after every completed trip.

Travel 92

Travel Hotels Groups Policies 92

Beyond Philosophy

FEBRUARY 5, 2019

If you aren’t original, then you aren’t really adding anything of value to the greater business community, or the reputation of marketing consultants in general. Success is just around the corner. Have an original idea. Be unique and useful. It’s okay to be afraid, better than okay, actually. Prepare for long hours.

Consulting 110

Consulting Financial How To Return on Investment 110