SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. In this post, we will look at ways to improve collaboration and communication within the software development teams. The result?

Software 52

Software Social Media Feedback Communication 52

AWS Machine Learning

DECEMBER 14, 2022

Consider a customer service call to report a problem in an area with a substantial multi-lingual population. We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. Access the Amazon Transcribe console and call Amazon Transcribe APIs.

Exercises 92

Exercises Contact Center Data How To 92

Circular Edge

MARCH 5, 2024

Innophos, a leading provider of specialty ingredients for food, health, nutrition, and industrial applications, leverages JDE E1's Orchestrator Studio, development tools, and Medius REST API connectors with the expertise of Circular Edge. i.e. Medius cannot communicate with JDE if an invoice is ready for processing.

Financial 40

Financial Consumers Data Industry 40

Circular Edge

MARCH 5, 2024

Innophos, a leading provider of specialty ingredients for food, health, nutrition, and industrial applications, leverages JDE E1's Orchestrator Studio, development tools, and Medius REST API connectors with the expertise of Circular Edge. i.e. Medius cannot communicate with JDE if an invoice is ready for processing.

Financial 40

Financial Consumers Data Industry 40

NICE inContact

DECEMBER 4, 2018

You may still be spending hours creating reports on spreadsheets. What about new unified communications (UC), PBX and other contact center. What’s the incremental value of QM (quality management), WFM (workforce management), Analytics, and API (applied programming interfaces) to the performance of my contact center?

Contact Center 122

Contact Center CRM Analytics Report 122

AWS Machine Learning

APRIL 24, 2023

According to a PWC report , 32% of retail customers churn after one negative experience, and 73% of customers say that customer experience influences their purchase decisions. It allows customers to communicate directly with experts and negotiate a customized price for their services based on their individual requirements.

Chatbots 61

Chatbots Customer Experience Training Retail 61

Totango

JUNE 4, 2019

You’ve seen this with new features like Integration Hub Execution Reporting (which we’ve expanded on in this release), and enhancements like read-only attribute settings and new Minio integration. Enhancement: Custom Webhooks for Integration Hub Execution Reports. New: API Endpoint for File Uploads. Learn more. Learn more.

Report 66

Report Communication Data Resources 66

AWS Machine Learning

MARCH 29, 2023

The ERC is a repository of over 6,000 evaluation reports that cover every aspect of the organization’s work, everywhere it has worked, since 1997. The AIDA team was mindful of the challenging task of extracting evidence from unstructured data such as evaluation reports. Amazon Textract is used to extract data from PDF documents.

Report 68

Report Data Guidelines Training 68

Kustomer

JANUARY 8, 2024

Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support. Having to create queries for reports as opposed to just selecting the fields you want on the report is confusing.”

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

AWS Machine Learning

SEPTEMBER 19, 2023

The following are a few popular use cases: Smart reporting and market intelligence – AI can analyze various sources of financial information to generate market intelligence reports, aiding analysts, investors, and companies to stay updated on trends. Detecting fraudulent collusion across data types requires multi-modal analysis.

Financial 99

Financial Multi-Channel Marketing Analysis 99

AWS Machine Learning

NOVEMBER 17, 2022

In order to stream sensor data from a plant in real time, Yara uses AWS IoT Greengrass to communicate securely with AWS IoT Core and export IoT data to the AWS cloud. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. Model monitoring reports are generated on an hourly basis.

Training 91

Training Metrics Data Resources 91

AWS Machine Learning

MARCH 1, 2024

Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript. Choose Add Client.

Chatbots 92

Chatbots Self Service Omni-Channel Contact Center 92

SurveySensum

FEBRUARY 28, 2024

These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Why limit yourself?

Tools 52

Tools Feedback Analysis Survey 52

AskNicely

OCTOBER 1, 2018

NPS software developed with actioning customer feedback in mind have specialized analytics and reporting features. Analytics, Reports, And Trends. Most NPS software will allow you to get a report on how many people responded to your survey, how many unopened there were and how many unsubscribes and bounces.

NPS 150

NPS Software Net Promoter Score Survey 150

SurveyGizmo

NOVEMBER 5, 2021

Please download our CX Predictions for 2022 ebook for our full report. Customer data needs to flow to frontline employees and tools, like a company CRM, via an application programming interface (API). The API can serve as a catalyst for automated actions based on metrics like lead score. This is part 3 in a 5-part series.

Data 98

Data Net Promoter Score NPS Effort Score 98

BirdEye

NOVEMBER 20, 2023

The key benefits include: Centralized review management Multi-channel communication with customers Automated referral campaigns Integration with numerous CRM systems Comprehensive reporting and analytics 2. Its comprehensive solution for marketing includes performance tracking features and API access, allowing for better integration.

Software 64

Software Marketing Multi-Channel e-support 64

NobelBiz

APRIL 23, 2024

This communication is typically via letters, emails, or phone calls, and must be done within the confines of the law to avoid harassment or undue pressure. The Rise of Omni-Channel Communication in Collections Consumers are accustomed to receiving seamless communication across all channels.

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center CRM Data Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

Contact Center 82

Contact Center CRM Data Customer Service 82

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. Customers seek around-the-clock, personalized and efficient support to solve their issues through the digital channel that is most convenient for them.

Banking 114

Banking Contact Center Omni-Channel How To 114

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for options with APIs or integration features compatible with popular HR systems. Seek customizable reporting options and intuitive dashboards for comprehensive insights.

Tools 52

Tools Feedback Analysis Survey 52

SurveyGizmo

OCTOBER 9, 2020

It communicated clearly that we provide survey software and that our software is approachable and easy to use. They treat feedback like lead, destined for heavy dashboards and reports and weighing down their customer relationships. Q: Will I need to update any existing API calls? A: No, existing API URLs, API keys, etc.,

Customer Centricity 52

Customer Centricity Survey Feedback Analytics 52

Help Scout

JUNE 1, 2021

Help desks also provide reports that help you do things like evaluate team performance, see what times of the day or week you’re busiest, and identify common customer issues. Centralized communication: No matter where your customers contact you from, we’ve got you covered. Why do small businesses need a help desk?

Self Service 98

Self Service Software Knowledge Base Ecommerce 98

CloudCherry

FEBRUARY 3, 2019

So how do we bridge that gap of optimizing our current tech, while bringing on new technology, and provide the reporting necessary? With Marketo’s open API we can tie technology like Zapier into Marketo where we can optimize the channel in which we deliver the survey: email vs SMS. We master the data! The proof is in the pudding.

NPS 150

NPS Survey Marketing Customer Journeys 150

ProProfs Chat

JUNE 26, 2020

It’s not just great communication skills that make a customer support operator great at their job. Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other.

Customer Service 119

Customer Service e-support Net Promoter Score Multi-Channel 119

Call Experts

AUGUST 12, 2021

In addition, with Call Experts’ newest features and capabilities, we can integrate and work directly via an API connection. . Salesforce allows you to access data on your timeline with a customized dashboard and reports. Offer the best communication to your customers and employees. What does this all mean?

Contact Center 52

Contact Center CRM System Report 52

Totango

MAY 17, 2023

Interestingly, our Totango 2022 CS Industry Report revealed 44% of CS departments reported spending around a quarter of their time collaborating with marketing, a 17% increase from the previous year. 31% of CS teams also reported spending up to half of their time with sales. To me, this felt like a real disconnect.

Sales 106

Sales Marketing Sports Customer Journeys 106

Kustomer

JANUARY 7, 2024

Whether it’s Slack for internal communication, Salesforce for customer management, or Zapier for automating workflows. Shared inbox for team members : This allows team members to access customer communications in one place. Pros: The platform is flexible, with many APIs that let you expand its capabilities.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySensum

FEBRUARY 26, 2024

From how satisfied they are with the tasks to how they feel about communication in the office, the pulse survey covers all the aspects of employee engagement. They empower companies to foster open communication, enhance employee engagement, and cultivate a culture of continuous improvement.

Tools 52

Tools Survey Employee Engagement Culture 52

NetBase

NOVEMBER 28, 2019

DMS (Digital Media Services), a full-service creative agency specializing in film promotion, uses NetBase’s social listening to deliver campaign reports on social buzz and consumer sentiment on upcoming movies. NetBase’s next generation AI-powered analytics allow them to quickly deliver activity-based reports.

Social Media 64

Social Media Analytics Analysis Consumers 64

delighted

DECEMBER 5, 2022

If so, expand feedback visibility to your team by integrating survey responses with team communication tools like Slack. Whether you’re capturing your Net Promoter Score, Customer Satisfaction Score, or another survey metric, 30 days is a great period to report on your feedback. When is it time to upgrade?

Survey 91

Survey Net Promoter Score Tips How To 91

NICE inContact

FEBRUARY 29, 2016

These interactions will include both voice communications and two-way digital information displayed on mobile devices, all of which will be recorded and stored in compliance with HIPAA standards. The majority of these caregivers will work remotely from their own offices for care centers in this revolutionary protocol for disease management.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

NetBase

NOVEMBER 28, 2019

DMS (Digital Media Services), a full-service creative agency specializing in film promotion, uses NetBase’s social listening to deliver campaign reports on social buzz and consumer sentiment on upcoming movies. NetBase’s next generation AI-powered analytics allow them to quickly deliver activity-based reports.

Social Media 52

Social Media Analytics Analysis Consumers 52

CSM Magazine

APRIL 20, 2021

Over the past year, the focus on Unified Communications has shifted from an area of increased interest to a necessity for business continuity. According to the Life and Work Beyond 2020 study , commissioned by Avaya, those who reported being happier in 2020 than in 2019 identified working from home as a key driver of that happiness.

Communication 59

Communication Video Innovation Touchpoint 59

Retently

JUNE 24, 2018

Besides this, they have more specific analytics and reporting features, allowing you to efficiently gather, analyze and act on the received customer feedback. Analyze your bounce reports, import suppression lists into your survey tool and regularly unsubscribe inactive customers. Analytics, reports, and trends. Notifications.

NPS 106

NPS Net Promoter Score Software How To 106

NobelBiz

FEBRUARY 15, 2023

However, instead of working to improve their methods of communication, many modern call centers instead prioritize flashy but ultimately fruitless strategies for communication channel expansion. A poorly managed opening of a new communication channel can have a negative impact on both customer satisfaction and call center.

Call Center 52

Call Center Communication How To Omni-Channel 52