Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. But the war in Ukraine, high inflation, and lofty gas prices have added uncertainty in the travel world and increased the likelihood for out-of-practice travelers to make errors.
Kitewheel
MARCH 4, 2019
Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. Power Pre-flight Communications With Real-Time Interaction Management.
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BlueOcean
DECEMBER 13, 2022
According to Bond , “the power of loyalty programs often trains an organization to optimize the program instead of optimizing loyalty.” Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. In particular, transparency is critical.
ShepHyken
OCTOBER 11, 2021
The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? And, it’s not about being “over-the-top,” but simply doing what customers expect.
CSM Magazine
OCTOBER 4, 2023
Gathering input from members of the airline’s rewards programmes, as well as competitors’ programmes, allowed the airline to understand where it could adjust language or visual components to more effectively communicate how the scheme worked. To begin with, when do you offer customers the opportunity to join your rewards program?
Beyond Philosophy
FEBRUARY 27, 2017
Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit. I like these changes.
CSM Magazine
FEBRUARY 1, 2024
Here are some examples: Solved communication issues by implementing active listening training for 20% of the entire company. Supported management in efforts to increase productivity by motivating employees through improved rewards programs. As you use them, quantify them and use them to enhance your personal experience.
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