NobelBiz

OCTOBER 12, 2021

Companies and contact centers have been compelled to modify their way of communication as a result of the digital revolution that has been taking place for some years, and the field of telecommunications is no exception! Telephony is a communication technology that is constantly reinventing itself in businesses.

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NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. What is a Dropped Call?

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NobelBiz

JANUARY 30, 2024

It occurs when a business’s communication channels are overwhelmed and unable to handle incoming contacts and calls. Inevitably, call center blockage significantly impacts customer experience. Addressing the issue of call blockage in contact centers is essential for maintaining service quality and operational efficiency.

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Magellan Solutions

APRIL 22, 2021

Key differences and advantages of a contact center vs call center. Simply put, call centers let customers call. On the other hand, a contact center keeps you in contact through any customer service channel. Call center agents mostly communicate via phone and tools for recording the data gathered.

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NobelBiz

OCTOBER 12, 2021

Telephony is a communication technology that is constantly reinventing itself in businesses. The post WebRTC technology: Real-time Communication Capabilities for Contact centers appeared first on NobelBiz®.

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Contact Center Communication Technology Connections 52

NobelBiz

SEPTEMBER 5, 2023

In both inbound and outbound contact center operations, the connection rate is the vital pulse that fuels performance. Christian Montes, Executive Vice President Client Operations @NobelBiz Factors Affecting Connection Rate Several factors impact the connection rate in contact centers.

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Call Experts

JUNE 15, 2023

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. When Did Call Centers Become the Standard? Thus, the idea of using a contact center for utilities was born.

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NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

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NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows.

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NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows.

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Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

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NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

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Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JULY 19, 2022

Regardless of the nature of contact center campaigns, all agents must go through a training and adaptation phase in order to become acquainted with the company’s norms. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.

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Contact Center Contact Center Software Call Center Telecommunications 52

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

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NobelBiz

MAY 2, 2022

In this article, we explore the nature, functionality, and benefits of call routing for call routing for contact centers. What is call routing in a call center and how does it work? Depending on your contact center needs and the needs of your users, call routing can take many different forms.

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Contact Center Strategy Call Center Wait Times 52

NobelBiz

APRIL 21, 2022

Contact centers are becoming more advanced and they are also being impacted by the rise of new technologies. And while contact center is telephony is a more conventional but still commonly used communication channel, it has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in.

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Contact Center Software Communication Technology 52

NobelBiz

MARCH 29, 2022

With the rise of digital technology and the emergence of new communication channels, the concept of customer interaction has taken on a whole new dimension. It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers.

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NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

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NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. What is Call Queuing?

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Communication Call Center Wait Times Contact Center Software 52

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes.

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Analysis Contact Center Telecommunications Self Service 98

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

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Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

MARCH 7, 2022

One of the most critical concerns for contact centers is time management. Whether they are dedicated to inbound, outbound, or both, your contact center agent teams are frequently forced to make a large volume of calls. Why are dialers paramount for your contact center?

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NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. However, managing a contact center doesn’t come without its challenges and risks.

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TechSee

MARCH 7, 2023

She is a visionary leader and change agent with more than 20 years of experience successfully transforming contact center programs, centers, and regions to achieve breakthrough results. With 20 years of contact center experience, she has successfully delivered results in the demanding, fast-paced contact center environment.

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NobelBiz

DECEMBER 14, 2021

Too often, contact centers agents fail to communicate essential portions of these conversations to their colleagues, and consumers avoid taking notes in favor of relying on their flawed memory! The post Contact Center Strategies For Reducing After-Call Work Time (ACW) appeared first on NobelBiz®.

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Contact Center Strategy Consumers Communication 52

NobelBiz

MARCH 1, 2022

In recent years, VoIP (Voice over Internet Protocol) telephony has been a common practice in the contact center industry. This technology is now highly useful since it lowers the cost of communication while increasing productivity. However, the question of how to select the best VoIP solution for your contact center emerges.

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NobelBiz

FEBRUARY 1, 2022

It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022? So how can your contact center create a unique knowledge base in 2022? appeared first on NobelBiz®.

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Think Customers

APRIL 6, 2020

Contact centers and customer service organizations play a critical role in enabling those human connections. They provide essential services that in some cases deliver life-sustaining support of banks, healthcare organizations, telecommunications, travel, and insurance, just to name a few. And that’s ok.

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Contact Center Connections Insurance Telecommunications 52

NobelBiz

APRIL 27, 2021

As a result, engaging in contact center solutions and technologies yields significant returns for companies. How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time.

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NobelBiz

MAY 24, 2021

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. The main difference between on-premise vs. cloud contact center is that the cloud contact center will not go out of commission if the facility where it’s hosted goes offline.

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NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

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Call Center Tools Contact Center Net Promoter Score 104

Clarabridge

MAY 30, 2017

From onboarding to retention—Contact Centers handle customers during the most delicate points in their journey. Successful Contact Centers have access to the complete information about the customer and can provide resolution based on past experiences. Think you have a handle on your Contact Center?

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CSM Magazine

NOVEMBER 3, 2022

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. Additional findings from Waterfield Tech’s research include: The Value of Investing in the Contact Center. 80% are using voice.

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NobelBiz

JUNE 8, 2021

UCaaS is an acronym that stands for "Unified Communications on Demand." It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. And What Are Its Benefits For Contact Centers?

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NobelBiz

JUNE 8, 2021

UCaaS is an acronym that stands for "Unified Communications on Demand." It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. And What Are Its Benefits For Contact Centers?

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Contact Center Video System Communication 40

NobelBiz

JUNE 15, 2021

Small and medium-sized contact centers, in particular, may find this burdensome. How can you deploy real-time communication across various channels without blowing your budget? In that regard CPaaS is a cloud-based solution that allows you to integrate real-time communication techniques into your existing apps.

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NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

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